Share this page Share on FacebookShare on X (Twitter)Share on LinkedInEmailMore options BookmarksGoogle+MySpaceRedditStumbleUponTumblrYammer Turning Confrontation into Conversation Topic-Conflict Management Along with the issues and challenges that frequently trouble organizations, departments and teams, are individuals who are unwilling or unable to deal with bad behaviors, missed deadlines or shirked responsibilities. Often when they do decide to face the issue, they further complicate the problem by creating another set of issues. Learn how to handle complex, controversial or sensitive issues. Program Goal To provide participants tools to handle complex, controversial or sensitive issues Program Objectives After completing this course, participants will be able to: Differentiate between thoughts & feelings and inferences. Reduce the negative effect of initial impressions in conflict situations. Identify the Third Story in conflict situations. Designed For: Anyone who would like to strengthen interpersonal communication. Price: $190 Member | $240 Non-Member When 9/24/2026 8:30 AM - 12:00 PMEastern Daylight Time Where The Employers Association 5570 Executive Parkway, SE Grand Rapids 49512 Registration Registration not available. Sign In Username Forgot? Required Password Forgot? Required Forgot username? | Forgot password? Create a new account Create new MFA token? × Creating a new MFA token will reset any existing tokens for this login. Do you wish to proceed? Sign in required to access training registration options.