Share this page Share on FacebookShare on X (Twitter)Share on LinkedInEmailMore options BookmarksGoogle+MySpaceRedditStumbleUponTumblrYammer Dealing with Difficult People Learning to Respond versus React | Topic-Conflict Management This program is designed to recognize the seven most common behaviors we encounter and develop a response to them. A response we can feel good about and one that de-escalates the conversation. Participants will learn the identifying behaviors of the seven challenging behaviors we encounter and will learn several different responses to each one. The objective is to re-direct the conversation to the issue at hand without getting tripped up with difficult behaviors. Program Goal To equip participants with skills to respond appropriately when interacting with “difficult people” Program Objectives After completing this course, participants will be able to: Engage in Open, Honest Timely, Two Way communication Identify the most effective techniques to use when interacting with one of seven difficult styles Effectively minimize the tension when engaging with a difficult person Designed For: Employees and supervisors who want to develop approaches to challenging behaviors and to feel confident in their response to others. Facilitator: Laura Schoenborn - Preuss, Ph. D., LSP - Workforce Solutions, LLC Price: $145 Member | $185 Non-Member When 8/5/2026 8:30 AM - 12:00 PMEastern Daylight Time Where The Employers Association 5570 Executive Parkway, SE Grand Rapids 49512 Registration Registration not available. Sign In Username Forgot? Required Password Forgot? Required Forgot username? | Forgot password? Create a new account Create new MFA token? × Creating a new MFA token will reset any existing tokens for this login. Do you wish to proceed? Sign in required to access training registration options.