Virtual: Communicate for Results, Respect, and Relationships

Virtual: Communicate for Results, Respect, and Relationships
Topic-Leadership | Module 2 from Core Leadership Skills series

Achieving results through others is reliant on a leader’s ability to work with and through other people. Leaders who communicate more effectively with others in a variety of situations build relationships and trust faster, and at higher levels. This module covers essential communication techniques to facilitate productive and respectful conversations.

Course Goal
To create an understanding of key communication techniques and how use of them will positively influence results, respect, and relationships.

Course Objectives
After completing this program, participants will be able to:

  • Explain the foundational importance of listening
  • Identify barriers to effective listening
  • Describe the Ladder of Inference model and how it can be used to improve listening and communication
  • State the elements of Discussion Skills and how they are used to manage conversations
  • Create Clarifying and Confirming questions
  • Create empathic statements that encourage understanding and trust
  • Recall the steps for Managing a Difference
  • Name the methods for Exploring Ideas and when each is appropriate
  • Deliver 2 types of Feedback for sustaining and improving performance
Designed For:  New and potential team leaders or supervisors.

Price:  $115 Member | $155 Non-Member
Note - Registration is limited and must be received by 3:00 p.m. three business days before the event. (exceptions may be made for registrations afterwards, provided participants pick up materials at TEA office.  Contact us at 616.698.1167 to register).  You will be given access details in a follow up email no later than the day before the program.
3/20/2023 12:30 PM - 3:30 PM
Virtual Training


Effective July 1, 2022, we have a new pricing structure for public and onsite training programs.  Early bird pricing is still available if registering up to three weeks before each public program!

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