Managing Difficult Conversations

Managing Difficult Conversations

This program enables participants to engage more effectively in difficult conversations. Sharing one’s own truths in a way that is respectful, without blame, justification, or put down are cornerstone concepts highly effective persons demonstrate.  This program emphasizes the importance of assuming value in others, staying engaged and using interactive, high-gain skills to keep difficult conversations on track and moving toward mutual understanding, resolution, and positive commitment.

Course Goal
Enable participants to initiate and conduct effective and accountable conversations with others when the topics are challenging or difficult.

Course Objectives
After completing this course, participants will be able to:

  • Address the tendency to avoid difficult conversations
  • Recognize when a difficult conversation is particularly necessary (vs. sending a text or an e-mail)
  • Understand perceptions, assumptions, and prior history and how they influence communication
  • Recall how stress impacts emotions, perception, and responses
  • Thoughtfully plan for a difficult conversation
  • Use reframing, feedback, listening, and questioning skills to communicate effectively in difficult situations
  • Conduct complete and effective difficult conversation that accomplish a win-win (or other reasonable outcome)

Designed For:
 People Leaders, Project Managers, and HR Professionals responsible for guiding positive results and relationships at work.

Early Bird Price (until 8/3/22):  $205 Member | $275 Non-Member
Price (after 8/3/22):  $235 Member | $305 Non-Member

This class is scheduled for 2 half-days (Wednesdays).
8/24/2022 8:30 AM - 8/31/2022 12:00 PM
The Employers Association 5570 Executive Parkway, SE Grand Rapids 49512


Effective July 1, 2022, we have a new pricing structure for public and onsite training programs.  Early bird pricing is still available if registering up to three weeks before each public program!

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