Virtual: Dealing with Difficult People: CNXLD

Virtual: Dealing with Difficult People: CNXLD
Learning to Respond vs React | Topic-Conflict Management | Virtual Training

This seminar is designed to recognize the seven most common behaviors we encounter and develop a response to them. A response we can feel good about and one that de-escalates the conversation.

Participants will learn the identifying behaviors of the seven challenging behaviors we encounter and will learn several different responses to each one. The objective is to re-direct the conversation to the issue at hand without getting tripped up with difficult behaviors.

Course Goal
To equip participants with skills to respond appropriately when interacting with “difficult people”

Course Objectives
After completing this course, participants will be able to:

  • Engage in Open, Honest Timely, Two Way communication
  • Identify the most effective techniques to use when interacting with one of seven difficult styles
  • Effectively minimize the tension when engaging with a difficult person

Designed For:
 Employees and supervisors who want to develop approaches to challenging behaviors and to feel confident in their response to others.

Note - Registration is limited to the first 100 participants and must be received by 3:00 p.m. the day before the event.  You will be given webinar access details in a follow up email from LiveWebinar no later than the week before.

Early Bird Price (until 5/6/20):  $105 Member | $145 Non-Member
Price (after 5/6/20):  $120 Member | $160 Non-Member
When
5/27/2020 8:30 AM - 10:30 AM
Where
Virtual Training UNITED STATES
Online registration not available.

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