Skip to main content
About Us Home
Summary of Services
Room Rental Form
Register for a Class
Search Classes by Topic
Catalog of Services and Training Programs
Quarterly Training Flyer
Affirmative Action Plans
Customer Satisfaction Surveys
Employee Engagement Surveys
Talent Management Home
HR Resources Home
Valued Partner Program
Human Resources Group of West Michigan (HRG)
Purchase a Poster
Share this page
Share on Facebook
Share on Twitter
Share on LinkedIn
Learning to Listen
Effective listening is the key to successful interactions with others and is the single most important skill of successful leaders. This session will utilize a Learning to Listen assessment which focuses on both the visible and invisible aspects of listening behavior and measures listening skill in 3 dimensions: Staying Focused, Capturing the Message, and Helping the Speaker. This class focuses on concrete behaviors allowing participants to immediately take action on their listening strengths and weaknesses and create an action plan for improvement. The result is employees who are better equipped to handle customer complaints, negotiating contracts, managing teams, and more.
To help participants learn the power of effective and active listening and its impact on leadership
After completing this course, participants will be able to:
Stay Focused, Capture the Message, and Help the Speaker when listening.
Identify common barriers to effective listening and how to overcome these barriers.
Utilize a Ladder of Inference tool to identify when personal biases are negatively impacting listening.
Paraphrase and use questioning techniques in order to be a more active listener.
Anyone who wants to improve interpersonal interactions to be better equipped to work with co-workers, handle customer complaints, negotiate contracts, manage teams, and more.
Early Bird Price
$125 Member | $165 Non-Member
$135 Member | $175 Non-Member
3/20/2019 8:30 AM - 12:00 PM
The Employers Association 5570 Executive Parkway, SE Grand Rapids, MI 49512 UNITED STATES
Keep me signed in
Create a new account
You must sign in to place orders
(including training registrations)
= Company Email Address
If you do not know your password, click "forgot my password"