Turning Confrontation into Conversation

Turning Confrontation into Conversation
Topic-Conflict Management

Along with the issues and challenges that frequently trouble organizations, departments and teams, are individuals who are unwilling or unable to deal with bad behaviors, missed deadlines or shirked responsibilities. Often when they do decide to face the issue, they further complicate the problem by creating another set of issues. Learn how to handle complex, controversial or sensitive issues.

Course Goal
To provide participants tools to handle complex, controversial or sensitive issues

Course Objectives
After completing this course, participants will be able to:

  • Differentiate between thoughts & feelings and inferences.
  • Reduce the negative effect of initial impressions in conflict situations.
  • Identify the Third Story in conflict situations.

Designed For:
 Anyone who would like to strengthen interpersonal communication.

Early Bird Price (until 8/25/18):  $105 Member | $145 Non-Member
Price (after 8/25/18):  $115 Member | $155 Non-Member
When
9/25/2018 1:00 PM - 4:30 PM
Where
The Employers Association 5570 Executive Parkway, SE Grand Rapids, MI 49512 UNITED STATES

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