Creating Fanatic Fans Forever

Creating Fanatic Fans Forever
Topic-Communication

Excellent Customer Service begins with developing good rapport and building positive customer relationships. This program provides specific methods for consistently creating an excellent customer experience. Participants will learn approaches and techniques for dealing with any customer with the ultimate goal of creating fanatic fans forever including: what customers really want, words that empower or deflate and how to take service to the next level of excellence.

Course Goal
To provide participants with the skills to deliver heroic customer service

Course Objectives
After completing this course, participants will be able to:

  • Utilize a listening model to understand customer needs
  • Use a four step process to recover from an unfavorable customer encounter
  • Identify customer concerns and address them with professionalism
  • Diffuse difficult situations and achieve customer satisfaction

Designed For:  Any individual who has direct or indirect customer contact, including managers of customer relation functions in the business, hospitality or health services areas.

Presenter(s):  TEA Facilitator

Early Bird Price (until 10/16/17):  $105 Member | $145 Non-Member
Price (after 10/16/17):  $115 Member | $155 Non-Member
When
11/16/2017 8:30 AM - 11/16/2017 12:00 PM
Where
The Employers Association
5570 Executive Parkway, SE
Grand Rapids, MI 49512 United States

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