Improve the Customer Experience With TEA’s Customer Satisfaction Surveys

Customer satisfaction surveys give you the insights you need to make better business decisions. In fact, research has found that businesses who measure customer satisfaction are 33% more likely to describe themselves as successful as compared to those who don’t.
  
Why Collect Customer Feedback?

  • Gives you the opportunity to follow up with your happiest customers (to turn them into advocates), and your unhappiest customers (to fix problems and retain their business).
  • Provides invaluable feedback when developing a new product or updating an existing one.
  • Provides outside feedback on employee performance which helps define areas of strength and where improvement is needed.
  • Gives you the ability to track and trend satisfaction from one survey period to the next. 

How TEA Can Help

Never have conducted a customer survey?  Using SurveyMonkey electronic software, we have access to a variety of templates and will help design a questionnaire based on your goals and what exactly you’re trying to find out or improve.  Once the questionnaire has been created and the survey has been launched, all data collected will be tabulated and analyzed, with the results presented in a format which allows management to implement appropriate action plans.

Already use a survey tool that you’ve grown to like? We can work with that. We’ll serve as an unbiased, third-party administrator to conduct the survey for your customers, then aggregate and analyze the data, presenting the results in a meaningful, actionable format

For more information on how your company can reap the many benefits of conducting a customer satisfaction survey, contact Rob Strate, 616.698.1167 or email rstrate@teagr.org.