Seminars

The following are existing and new seminars offered September - December 2008.

Register early! Programs are filled on a first-come, first-served basis. The sooner you register for a program the greater likelihood there will be space available and we can accommodate you. When you register late you run the risk of the class being full, or you may find that the program has been canceled due to low registration. All programs are held at TEA’s Training Facility unless otherwise noted.

Contact The Employers’ Association at asuchecki@teagr.org or phone 616/698-1167 for additional Educational Services information.

  • 8D CORRECTIVE ACTION, ROOT CAUSE & PROBLEM SOLVING

  • *ADVANCED EMPLOYMENT LAW

  • ADVANCED LEADERSHIP CERTIFICATE

  • AMERICAN HEART ASSOCIATION FIRST AID/CPR CERTIFICATION

  • AMERICAN HEART ASSOCIATION FIRST AID/CPR RE-CERTIFICATION

  • BASIC BLUEPRINT READING

  • *BASIC LEADERSHIP SKILLS

  • *BASIC LEADERSHIP SKILLS - FAST TRACK

  • *BASIC LEADERSHIP SKILLS IN SPANISH / CONOCIMIENTOS DE LIDERA ZGO BÁSICOS EN ESPAÑOL

  • BLOODBORNE PATHOGENS

  • *CAN WE TALK? WINNING TELEPHONE SALES

  • CONFLICT COACHING

  • CREATING A MOTIVATIONAL ENVIRONMENT IN THE WORKPLACE

  • *CREATING FANATIC FANS FOREVER

  • *CUSTOMER PROBLEM SOLVING

  • CUSTOMER SERVICE CERTIFICATE (Package Pricing Only)

  • *DEVELOPING STRATEGY & HR METRICS

  • *DISCIPLINED PROBLEM SOLVING & CORRECTIVE ACTION

  • *DOCUMENTATION: PROTECTING YOUR COMPANY’S EMPLOYMENT DECISIONS

  • *EFFECTIVE ORGANIZATIONAL COMMUNICATION PLANS

  • EMOTIONAL INTELLIGENCE

  • *EMPLOYEE ORIENTATION

  • EMPLOYEE SELECTION

  • *EMPLOYMENT LAW

  • FINANCE & ACCOUNTING MADE EASY (FOR THE NON-FINANCIAL PERSON)

  • *FMLA/HIPAA/COBRA: BEFRIENDING THE MONSTERS IN THE CLOSET

  • HI-LO CERTIFICATION

  • HIGH ACHIEVEMENT SALES SKILLS

  • *HOW TO SELL HR TO YOUR ORGANIZATION

  • HR BASICS FOR THE NON-HR MANAGER

  • *HR BEHAVIORAL PROFILING

  • *HR RECORDKEEPING

  • HUMAN RESOURCES CERTIFICATE - LEVEL 1 / HR MECHANICS (Package Pricing Only)

  • HUMAN RESOURCES CERTIFICATE - LEVEL 2 / HR BEHAVIORS (Package Pricing Only)

  • HUMAN RESOURCES CERTIFICATE - LEVEL 3 / BUSINESS STRATEGY (Package Pricing Only)

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  • *INTERVIEWING SKILLS

  • INTRODUCTION TO SITUATIONAL LEADERSHIP II®

  • ISO 9001 - INTERNAL AUDITOR TRAINING

  • LEADERSHIP SKILLS FOR NEW MANAGERS

  • LEADERSHIP SKILLS FOR SUPERVISORS & MANAGERS

  • LEAN CONCEPTS IMPLEMENTATION

  • *MANAGING CONFLICT

  • MANAGING SUCCESSFUL PROJECTS

  • MASTERING TIME MANAGEMENT

  • *MIOSHA - WHEN MIOSHA ENFORCEMENT VISITS IN GENERAL INDUSTRY & TOP 25 SERIOUS VIOLATIONS

  • *MIOSHA - WHEN MIOSHA VISITS IN CONSTRUCTION & TOP 25 SERIOUS VIOLATIONS

  • *MIOSHA 10-HOUR CONSTRUCTION COURSE

  • *MIOSHA BLUEPRINT FOR A SAFETY & HEALTH MANAGEMENT SYSTEM

  • *MIOSHA ERGONOMIC PRINCIPLES

  • *MIOSHA EXCAVATIONS: THE GRAVE DANGER

  • *MIOSHA FUNDAMENTALS OF SAFETY AND HEALTH

  • *MIOSHA LOCKOUT (CONTROL OF ENERGY SOURCES) AND MACHINE GUARDING

  • *MIOSHA RECORDKEEPING AND COST OF INJURIES

  • *MIOSHA SUPERVISOR'S ROLE IN SAFETY & HEALTH

  • PEER TO BOSS

  • *PERFORMANCE MANAGEMENT: PUTTING THE PIECES TOGETHER

  • PRE-EMPLOYMENT ASSESSMENT TOOLS

  • *PROFESSIONAL IMAGE

  • *PROGRESSIVE DISCIPLINE & TERMINATION

  • PROTECTING YOUR ORGANIZATION AGAINST WORKPLACE VIOLENCE

  • RESPECTING DIFFERENCES: PREVENTING HARASSMENT & DISCRIMINATION IN THE WORKPLACE (Holland)

  • RESPECTING DIFFERENCES: PREVENTING HARASSMENT & DISCRIMINATION IN THE WORKPLACE (Traverse City)

  • *RESPECTING DIFFERENCES: PREVENTING HARASSMENT, DISCRIMINATION & WORKPLACE VIOLENCE

  • ROOT CAUSE ANALYSIS

  • SHRM LEARNING SYSTEM® PREP COURSE

  • STRATEGIC PLANNING: A SYSTEMATIC APPROACH TO YOUR COMPANY'S FUTURE

  • TECHNIQUES FOR DEALING WITH DIFFICULT BEHAVIOR

  • *TURNING A NEGATIVE ENCOUNTER INTO A POSITIVE ENCOUNTER

  • *WAGE & SALARY ADMINISTRATION

  • *WHO NEEDS WHAT? TRAINING NEEDS ANALYSIS AND TRAINING PLANS

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    * Part of a certificate program. Call for certificate schedules and series discounts! (616)698-1167

    		  
    8D CORRECTIVE ACTION, ROOT CAUSE & PROBLEM SOLVING
    Designed to prepare attendees and their companies to develop excellent problem solving and corrective action techniques and habits. This course is excellent for anyone needing to complete internal or customer corrective actions and as a basis for truly determining the root cause of a problem and issue and creating permanent corrective action. Designed for company managers & supervisors, management representatives, quality personnel, and the internal audit team, or anyone who needs to systemically solve problems and issues.
    DATES: 10/9/2008 (8:30am-5pm)
    MEMBER FEE:$205 NON-MEMBER FEE:$265
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    *ADVANCED EMPLOYMENT LAW
    This session further examines employment law learned in the HR Certificate 1 series, through case law and case studies such as Title VII, ADA and FLSA. Attendees will be able to practice and apply the knowledge gained to interpret and successfully handle a variety of employment law situations. Designed for any HR professional who has completed HR Certificate 1 or managers/supervisors who have a basic understanding of employment law. (Part of Human Resources Certificate - Level 2)
    DATES: 12/11/2008 (8:30-10:30am) 2/19/2009 (8:30-10:30am)
    MEMBER FEE:$150 NON-MEMBER FEE:$200
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    ADVANCED LEADERSHIP CERTIFICATE
    This three-day course is designed for those participants who have already completed the Leadership Certificate Series, the HR1, 2 & 3 Certificates or anyone who has been in a ldership role for three or more year. The objectives are to create a climate that enhances and enables peak performance, effectively lead change within an organization, demonstrate leadership techniques for effectively managing change, and to focus and guide employee performance to achieve standards of excellence. Each participant will be taking an advanced leadership assessment. (Class will meet on 4/28/09, 4/29/09 & 4/30/09 OR 10/6/09, 10/7/09 & 10/8/09)
    DATES: 4/28/2009 (1pm-5pm) 10/6/2009 (1pm-5pm)
    MEMBER FEE:$270 NON-MEMBER FEE:$330
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    AMERICAN HEART ASSOCIATION FIRST AID/CPR CERTIFICATION
    FORMERLY KNOWN AS MEDIC FIRST AID/CPR CERTIFICATION "...in the absence of an infirmary, clinic, or hospital in near proximity to the workplace (emphasis added)...a person or persons shall be adequately trained to render first aid..." (OSHA: General Industry Standards, SubpartK, Section 1910.51). Emergency medical training plays a vital role in every organization's overall safety program and emergency response plan. Preparing for emergency situations increases safety awareness in the workplace. Designed for first responders and those who have a certificate that is beyond 30 days expired. Certification is good for one year.
    DATES: 7/11/2008 (8am-5pm) 8/8/2008 (8am-5pm) 9/12/2008 (8am-5pm) 10/10/2008 (8am-5pm) 11/7/2008 (8am-5pm) 12/5/2008 (8am-5pm)
    MEMBER FEE:$50 NON-MEMBER FEE:$60
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    AMERICAN HEART ASSOCIATION FIRST AID/CPR RE-CERTIFICATION
    FORMERLY KNOWN AS MEDIC FIRST AID/CPR RE-CERTIFICATION Has your initial one-year Medic First Aid & CPR Certificate expired? Or has your two-year re-certification expired? This half-day workshop features guided practice sessions, films, demonstrations and textbooks providing solid first aid and CPR re-certification. Designed for anyone who has a Medic First Aid/CPR Certification or Recertification that is due to expire. Certification is good for two years.
    DATES: 7/18/2008 (8-Noon) 8/15/2008 (8-Noon) 9/19/2008 (8-Noon) 10/17/2008 (8-Noon) 11/14/2008 (8-Noon) 12/12/2008 (8-Noon)
    MEMBER FEE:$40 NON-MEMBER FEE:$50
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    BASIC BLUEPRINT READING
    Designed to prepare attendees to read blueprints, understand symbols and title block information, features, and a beginning of understanding tolerances and Geometric Dimensioning & Tolerancing (GD&T). Designed for project staff, maintenance staff, tool repair staff, engineering technicians, and inspectors, or anyone who needs to review, interpret blueprints and understand tolerances.
    DATES: 9/25/2008 (8:30am-5pm)
    MEMBER FEE:$205 NON-MEMBER FEE:$265
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    *BASIC LEADERSHIP SKILLS
    This class explores the challenges and develops essential skills to effectively manage people and their work. An excellent introduction to supervisory techniques for new leaders or a review for employees currently in leadership roles. This program satisfies the Leadership I course requirement in the Leadership Certificate Series. (Part of the Leadership Certificate)
    DATES: 10/1/2008 (8:30am-5pm) 12/11/2008 (8:30am-5pm)
    MEMBER FEE:$160 NON-MEMBER FEE:$210
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    *BASIC LEADERSHIP SKILLS - FAST TRACK
    If you are unable to come to the full day of Basic Leadership Skills, then join us for this half- day program. Participants will take an on-line behavior profile prior to this program and then meet to interpret the results. This class will explore the challenges and develop essential skills to effectively manage people and their work. This program satisfies the Leadership I course requirement in the Leadership Certificate Series. (Part of the Leadership Certificate)
    DATES: 11/4/2008 (8:30am-12:30pm)
    MEMBER FEE:$130 NON-MEMBER FEE:$165
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    *BASIC LEADERSHIP SKILLS IN SPANISH / CONOCIMIENTOS DE LIDERA ZGO BÁSICOS EN ESPAÑOL
    A Spanish version of Basic Leadership Skills, this class explores the challenges and develops essential skills to effectively manage people and their work. An excellent introduction to supervisory techniques for new leaders or a review for employees currently in leadership roles. This program satisfies the Leadership I course requirement in the Leadership Certificate Series.
    DATES: 10/2/2008 (8:00am-5pm)
    MEMBER FEE:$160 NON-MEMBER FEE:$210
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    BLOODBORNE PATHOGENS
    Are you current with OSHA requirements for Bloodborne Pathogens? Companies and their employees now have to be aware of the transmission of life threatening diseases. Employees must be protected through improved work practices, use of personal protective equipment when necessary and training. Each student will receive a complete packet including a student manual, sample exposure control plan, statement of understanding, completion card and certificate. Certification is good for one year.
    DATES: 7/18/2008 (1-2:45pm) 8/15/2008 (1-2:45pm) 9/19/2008 (1-2:45pm) 10/17/2008 (1-2:45pm) 11/14/2008 (1-2:45pm) 12/12/2008 (1-2:45pm)
    MEMBER FEE:$30 NON-MEMBER FEE:$35
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    *CAN WE TALK? WINNING TELEPHONE SALES
    This seminar provides current and/or prospective inside telesales professionals with the skills and techniques designed to increase their effectiveness with customers and build business. This is an interactive session that allows participants to practice the techniques being taught and fine tune their sales approach. Designed for anyone working in inside sales or outside sales who uses a telephone to sell a product or service. (Not for telemarketers)(Part of Customer Service Certificate)
    DATES: 4/8/2009 (8:30am-Noon) 10/8/2009 (8:30am-Noon)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    CONFLICT COACHING
    Conflict in the workplace can be disruptive. Handled correctly, it can also be constructive. This seminar teaches managers, supervisors, and team leaders techniques for coaching employees who are involved in some form of conflict with each other. Attendees will gain practical techniques for coaching employees and will increase their confidence in handling conflict effectively.
    DATES: 9/3/2008 (8:30am-Noon)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    CREATING A MOTIVATIONAL ENVIRONMENT IN THE WORKPLACE
    Why don’t those employees do what we want them to? Learn the difference between trying to motivate someone else and creating an environment where employees are motivated. Designed for team leaders, supervisors & managers and anyone in a leadership role.
    DATES: 12/18/2008 (1-5pm)
    MEMBER FEE:$155 NON-MEMBER FEE:$180
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    *CREATING FANATIC FANS FOREVER
    This program provides specific methods for consistently creating an excellent customer experience. Participants will learn approaches and techniques for dealing with any customer with the ultimate goal of creating fanatic fans forever including: what customers really want, words that empower or deflate and how to take service to the next level of excellence. Designed for any individual who has direct or indirect customer contact, including managers of customer relation functions, in the business, hospitality or health services arenas. (Part of Customer Service Certificate)
    DATES: 10/1/2008 (8:30am-Noon) 4/1/2009 (8:30am-Noon)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    *CUSTOMER PROBLEM SOLVING
    How problems are resolved is a critical component of good customer service. This program focuses on resolving customer problems in a professional manner. Participants will be involved in activities used to illustrate the concepts presented. Designed for anyone who has to deal with customers on a regular basis. (Part of Customer Service Certificate)
    DATES: 10/29/2008 (8:30am-Noon) 4/22/2009 (8:30am-Noon)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    CUSTOMER SERVICE CERTIFICATE (Package Pricing Only)
    By clicking the date below, you are enrolling for the following seminars: Creating Fanatic Fans Forever(10/1/08), Can We Talk? Winning Telephone Sales (10/8/08), Professional Image (10/15/08), Customer Problem Solving (10/29/08), and Turning a Negative Encounter into a Positive Encounter (10/22/08). (To enroll for the certificate without package pricing, enroll for each seminar individually.)
    DATES: 10/1/2008 (8:30am-Noon)
    MEMBER FEE:$425 NON-MEMBER FEE:$610
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    *DEVELOPING STRATEGY & HR METRICS
    Use strategy and measures to help your organization position itself for the future. Learn how HR can help lead strategy development. Help your company recognize the strategic importance of bringing HR into high level business decisions. We will explore the metrics that all HR professionals can use to help create the business case for HR’s more strategic involvement. Designed for HR professionals who have completed HR Certificates 1 and 2 or have a minimum of 3 years HR experience. (Part of Human Resources Certificate - Level 3)
    DATES: 12/8/2008 (1:30-5pm) 3/31/2009 (1:30-5pm) 8/31/2009 (1:30-5pm)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    *DISCIPLINED PROBLEM SOLVING & CORRECTIVE ACTION
    This course takes participants through the Problem Solving and Corrective Action process. They will gain hands-on experience in performing disciplined problem solving and an introduction to problem solving tools. Designed for those who are involved in problem solving and continuous improvement activities in their organization. If taking the Leadership Certificate Series, this program satisfies the Disciplined Problem Solving course. (Must have completed pre-requisites of Leadership I-IV and Effective Communication before taking this course. (Part of Leadership Certificate)
    DATES: 9/10/2008 (8:30am-5pm) 12/17/2008 (8:30am-5pm)
    MEMBER FEE:$205 NON-MEMBER FEE:$265
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    *DOCUMENTATION: PROTECTING YOUR COMPANY’S EMPLOYMENT DECISIONS
    One of the best ways to protect yourself and your company from legal action is to appropriately document incidents and behaviors in the workplace that describe what actually occurred. This seminar is designed to help supervisors and managers adequately and accurately document good and bad performance and incidents in the organization. (Part of Human Resources Certificate - Level 1)
    DATES: 9/23/2008 (2:30-4:30pm) 1/20/2009 (2:30-4:30pm) 6/9/2009 (2:30-4:30pm)
    MEMBER FEE:$65 NON-MEMBER FEE:$90
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    *EFFECTIVE ORGANIZATIONAL COMMUNICATION PLANS
    This workshop highlights the elements necessary to create a strong organizational communication plan. Participants will define what it takes to develop strong communication links between management, HR and employees as well as to external stakeholders. Designed for Presidents, Owners, CEOs, COOs, and HR Managers who are tasked with communicating information both internally to employees and externally to customers, distributors, manufacturers and the media. (Part of Human Resources Certificate - Level 3)
    DATES: 8/5/2008 (8:30am-noon) 11/3/2008 (1:30-5pm) 4/14/2009 (1:30-5pm) 7/28/2009 (1:30-5pm)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    EMOTIONAL INTELLIGENCE
    Jack Welch, former General Electric CEO, said, “A leader’s intelligence has to have a strong emotional component. My experience says it is actually more important than book smarts in the making of a leader.” But don’t just take Jack’s word for it. Numerous studies indicate that emotional intelligence explains about 58-70% of a leader’s job performance. This seminar explains the theoretical, physiological, and practical components of EI. Participants will take an assessment to gauge their own EI quotient.
    DATES: 10/21/2008 (9am-2:30pm)
    MEMBER FEE:$180 NON-MEMBER FEE:$230
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    *EMPLOYEE ORIENTATION
    A well-designed, well-implemented orientation program gives a new employee confidence that his/her choice of job was the right one. It can be the first critical step to building loyalty to the company. Assess your current orientation program or the possible need to develop one for your organization by attending our Employee Orientation briefing. This program is designed for HR professionals, HR specialists who have limited generalized experience, and non-HR professionals responsible for the HR activities in their organization. (Part of Human Resources Certificate - Level 1)
    DATES: 9/9/2008 (2:30pm-4:30pm) 1/13/2009 (2:30pm-4:30pm) 6/4/2009 (2:30pm-4:30pm)
    MEMBER FEE:$65 NON-MEMBER FEE:$90
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    EMPLOYEE SELECTION
    This program covers the critical steps necessary to recruit and hire people with the best prospects for job success. The entire selection process is examined, with particular emphasis on the job interview, including a video on behavioral based interviewing. Also covered are: lawful vs. unlawful interview questions, the importance of pre-employment testing, and conducting background investigations. (Part of Human Resources Certificate - Level 2)
    DATES: 10/30/2008 (8:30-10:30am) 1/15/2009 (8:30-10:30am)
    MEMBER FEE:$65 NON-MEMBER FEE:$90
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    *EMPLOYMENT LAW
    This workshop will introduce and review all the various state and federal laws that apply to the workplace as well as the ramifications of laws on employers. Designed for HR professionals, HR specialists who have limited generalized experience, and non-HR professionals responsible for HR activities in their organization. (Part of Human Resources Certificate - Level 1)
    DATES: 9/30/2008 (2:30pm-5:00pm) 1/27/2009 (2:30pm-5:00pm) 6/11/2009 (2:30pm-5:00pm)
    MEMBER FEE:$65 NON-MEMBER FEE:$90
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    FINANCE & ACCOUNTING MADE EASY (FOR THE NON-FINANCIAL PERSON)
    Studies show that financially informed employees improve performance. This one-day workshop will help you to improve your bottom line. Finance fundamentals such as how to improve your cash flow, increase awareness of cost reduction opportunities, as well as better manage company assets will be actively explored. Increase communication and improve relationships with accounting and finance departments. Designed for anyone with management responsibilities, budget management accountabilities and any who struggle with financial information.
    DATES: 9/18/2008 (9am-4:30pm)
    MEMBER FEE:$180 NON-MEMBER FEE:$230
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    *FMLA/HIPAA/COBRA: BEFRIENDING THE MONSTERS IN THE CLOSET
    This program is designed to review the acts, rules, regulations and requirements for compliance. These topics will be covered in a straightforward, plain English manner to help demystify the language and conditions of these topics. Designed for HR professionals, HR specialists who have limited generalized experience, and non-HR professionals responsible for the HR activities in their organization. (Part of Human Resources Certificate - Level 1)
    DATES: 10/15/2008 (8:30am-2pm) 2/3/2009 (8:30am-2pm) 6/16/2009 (8:30am-2pm)
    MEMBER FEE:$160 NON-MEMBER FEE:$210
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    HI-LO CERTIFICATION
    Lift trucks of all types are essential to material handling in today’s industry. If not used safely and in accordance with MIOSHA regulations, they have the potential for serious industrial accidents. Certification: Upon completion of the written portion of the Hi-Lo training, a certificate will be sent to the employer. After demonstrating to company management "hands-on" proficiency with Hi-Lo’s, certification can be awarded. Certification is good for a maximum of three years. Designed for anyone who will operate a forklift truck.
    DATES: 7/17/2008 (3:30pm-5pm) 9/29/2008 (3:30pm-5pm) 11/24/2008 (3:30pm-5pm)
    MEMBER FEE:$35 NON-MEMBER FEE:$45
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    HIGH ACHIEVEMENT SALES SKILLS
    Can you tell someone in 30 seconds what you sell and why they should buy? How will this "pitch" be different from your competitor's pitch? This highly interactive program will enable participants to develop and refine their sales presentation and make it unique to the potential buyer. Participants will create and present their "sales pitch" to the group. Designed for anyone involved in the selling process.
    DATES: 10/21/2008 (8:30am-Noon)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    *HOW TO SELL HR TO YOUR ORGANIZATION
    In order to establish the human resource function as a value-added department, you need to demonstrate and communicate how the human resource function supports the core mission and goals of the organization. This seminar will show you how to organize and present what the human resources function and what it can do for the organization as a whole. (Part of Human Resources Certificate - Level 3)
    DATES: 12/1/2008 (1:30-4:30pm) 3/24/2009 (1:30-4:30pm) 8/11/2009 (1:30-4:30pm)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    HR BASICS FOR THE NON-HR MANAGER
    Many supervisors and managers must deal with day-to-day human resource management issues, but have had little or no training about the basics of HR. In this program, participants will learn practical information about how to comply with the various laws in the workplace, select and hire employees, manage conflict, and deal with behavior and performance issues. Designed for new leaders, current supervisors and managers.
    DATES: 9/10/2008 (8:30am-2:30pm)
    MEMBER FEE:$160 NON-MEMBER FEE:$210
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    *HR BEHAVIORAL PROFILING
    To deal effectively with others requires understanding oneself. Using a popular and proven behavioral model, participants will analyze their own personal style of interacting with others. They then learn to recognize and interact effectively with all types of people. Participants will take an on-line behavior profile prior to this program. Designed for HR professionals, HR specialists who have limited generalized experience, and non-HR professionals responsible for the HR activities in their organization. This program satisfies the Leadership I course requirement in the Leadership Certificate Series. (Part of Human Resources Certificate - Level 2)
    DATES: 11/6/2008 (8:30am-Noon) 1/22/2009 (8:30am-Noon)
    MEMBER FEE:$130 NON-MEMBER FEE:$165
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    *HR RECORDKEEPING
    This workshop focuses on generating and maintaining appropriate records to effectively manage an HR Department. This program is designed for HR professionals, HR specialists who have limited generalized experience, and non-HR professionals responsible for the HR activities in their organization. (Part of Human Resources Certificate - Level 1)
    DATES: 10/14/2008 (2:30-4:30pm) 2/10/2009 (2:30-4:30pm) 6/18/2009 (2:30-4:30pm)
    MEMBER FEE:$65 NON-MEMBER FEE:$90
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    HUMAN RESOURCES CERTIFICATE - LEVEL 1 / HR MECHANICS (Package Pricing Only)
    By clicking the date below, you are enrolling for the following seminars: Employee Orientation (9/9/08), Interviewing Skills (9/16/08), Documentation: Protecting Your Company's Employment Decisions (9/23/08), Employment Law (9/30/08), HR Recordkeeping (10/14/08), and FMLA/COBRA/HIPAA: Befriending the Monsters in the Closet (10/15/08)(To enroll for the certificate without package pricing, enroll for each seminar individually.)
    DATES: 9/9/2008 (time varies)
    MEMBER FEE:$435 NON-MEMBER FEE:$595
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    HUMAN RESOURCES CERTIFICATE - LEVEL 2 / HR BEHAVIORS (Package Pricing Only)
    By clicking the date below, you are enrolling for the following seminars: Effective Organizational Communication Plans (8/5/08), Who Needs What? Training Needs Analysis and Training Plans (8/7/08), Managing Conflict (8/12/08), Progressive Discipline & Termination (8/14/08), Wage & Salary Administration (8/19/08) and Respecting Differences: Preventing Harassment & Discrimination in the Workplace (8/21/08). (To enroll for the certificate without package pricing, enroll for each seminar individually.)
    DATES: 8/5/2008 (time varies)
    MEMBER FEE:$545 NON-MEMBER FEE:$755
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    HUMAN RESOURCES CERTIFICATE - LEVEL 3 / BUSINESS STRATEGY (Package Pricing Only)
    By clicking the date below, you are enrolling for the following seminars: Effective Organizational Communication Plans (11/3/08), Who Needs What? Training Needs Analysis & Training Plans (11/10/08), Wage & Salary Administration (11/17/08), Performance Management: Putting the Pieces Together (11/24/08), How to Sell HR to your Organization (12/1/08) and Developing Strategy & HR Metrics (12/8/08).
    DATES: 11/3/2008 (time varies)
    MEMBER FEE:$570 NON-MEMBER FEE:$800
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    *INTERVIEWING SKILLS
    This program covers the critical steps necessary to recruit and hire people with the best opportunity for success in the job. The entire selection process is examined, including position definition, determining candidate qualifications, creating an "applicant flow", screening and interviewing, pre-employment testing, background investigation, and making the job offer. Designed for HR professionals, HR specialists who have limited generalized experience, and non-HR professionals responsible for the HR activities in their organization. (Part of Human Resources Certificate - Level 1)
    DATES: 9/16/2008 (2:30-5pm) 1/6/2009 (2:30-5pm) 6/2/2009 (2:30-5pm)
    MEMBER FEE:$65 NON-MEMBER FEE:$90
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    INTRODUCTION TO SITUATIONAL LEADERSHIP II®
    Situational Leadership II® is one of the most effective leadership tools to help people reach their highest levels of performance. Developed by Ken Blanchard and Dr. Paul Hersey, Situational Leadership II® is a systematic process to develop an individual’s competence (skills/knowledge) and commitment to a specific goal or task. It explores the leadership behaviors (directive and supportive) needed to develop the follower. Participants will receive an assessment to help them determine their preferred leadership style(s) and discover the leader behaviors they need to be most effective.
    DATES: 11/11/2008 (8:30am-4:30pm)
    MEMBER FEE:$260 NON-MEMBER FEE:$310
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    ISO 9001 - INTERNAL AUDITOR TRAINING
    This 2-day program is designed to develop effective internal auditors and focuses on conducting value added internal audits. (Meets 11/5 & 11/12/08)
    DATES: 11/5/2008 (8:30am-5pm)
    MEMBER FEE:$400 NON-MEMBER FEE:$460
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    LEADERSHIP SKILLS FOR NEW MANAGERS
    This new two-day course offers insight into an individual’s leadership style, practices and vision. The program will offer both skills assessments and practice of skills that every manager must possess to build a dynamic team and achieve ongoing success. The course will incorporate a self-assessment that analyzes 20 skills necessary to become a strong manager. We will focus on opportunities for growth and create and individual development plan. This highly interactive course will look at management styles and how to adjust styles according to the situation. Learn how to tackle challenges and become a strong, confident leader for your team. Designed for managers with one to three years of experience. (Meets on 11/5 & 11/12/08)
    DATES: 11/5/2008 (8:30am-4:30pm)
    MEMBER FEE:$500 NON-MEMBER FEE:$600
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    LEADERSHIP SKILLS FOR SUPERVISORS & MANAGERS
    This one-day, comprehensive seminar has been designed to provide essential skills critical to every new manager or supervisor. Topics covered include: Coping with the Challenges of Leadership, Behind Door No 1: Successful Employee Selection Techniques, Employment Law and Compliance, Creating Great Working Relationships and Handling Difficult Employees and Managing Performance: Tools that Work
    DATES: 12/2/2008 (8:30am-5pm)
    MEMBER FEE:$185 NON-MEMBER FEE:$210
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    LEAN CONCEPTS IMPLEMENTATION
    This workshop covers how to use lean concepts to improve customer service, general resource usage such as computer systems, product and data flow, response times, and general turnaround times. These tools and concepts are also used to balance department workloads and increase overall staff utilization and efficiency. Designed for management, office managers, ISO 9001 management representatives, quality managers, and manufacturing engineers, etc.
    DATES: 10/16/2008 (8:30am-5p)
    MEMBER FEE:$205 NON-MEMBER FEE:$265
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    *MANAGING CONFLICT
    A manager or supervisor with the ability to manage conflict effectively has the opportunity to minimize its negative results. This seminar will help participants identify the cause of conflict and show how to work with involved employees to bring about a resolution. Designed for supervisors, managers or group leaders. (Part of Human Resources Certificate - Level 2)
    DATES: 8/12/2008 (8:30am-Noon) 11/20/2008 (8:30am-Noon) 2/5/2009 (8:30am-Noon)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    MANAGING SUCCESSFUL PROJECTS
    Improve your planning and control of tasks and schedules. Meet timelines, use available resources and satisfy quality requirements. Set practical goals that you can achieve even when the unexpected arises. Create a realistic plan or schedule, manage budget and time constraints and satisfy management goals for the project and build confidence.
    DATES: 11/18/2008 (8:30am-5pm)
    MEMBER FEE:$205 NON-MEMBER FEE:$265
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    MASTERING TIME MANAGEMENT
    We will cover how different people’s behavioral styles and personalities affect their approach to time management. We will cover time management tools for real people. This program will use and includes the DiSC® Time Mastery Profile. This profile customizes the course to the attendees needs and increases the effectiveness of the training.
    DATES: 10/23/2008 (8:30am-5pm)
    MEMBER FEE:$205 NON-MEMBER FEE:$265
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    *MIOSHA - WHEN MIOSHA ENFORCEMENT VISITS IN GENERAL INDUSTRY & TOP 25 SERIOUS VIOLATIONS
    Attendees will gain an insight of the process and procedures a MIOSHA compliance officer follows while conducting a workplace inspection and how to respond to MIOSHA citations. This program will assist students in preparing for what an inspection is. (Part of the MIOSHA General Safety & Health - Level 1 Certificate). MCC CEUs: .3
    DATES: 3/4/2009 (9am-1pm)
    MEMBER FEE:$60 NON-MEMBER FEE:$60
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    *MIOSHA - WHEN MIOSHA VISITS IN CONSTRUCTION & TOP 25 SERIOUS VIOLATIONS
    Attendees will gain an insight of the process and procedures a MIOSHA compliance officer follows while conducting a workplace inspection and how to respond to MIOSHA citations. Preparing for an inspection is emphasized. Designed for anyone who has any responsibility for safety related to the construction industry, such as safety and health coordinators, site supervisors, committee members, and anyone interested in construction safety and health information.
    DATES: 11/19/2008 (8:30am-Noon)
    MEMBER FEE:$60 NON-MEMBER FEE:$60
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    *MIOSHA 10-HOUR CONSTRUCTION COURSE
    This ten-hour program presents an overview of MIOSHA regulations for the construction industry. Detailed information is presented to enable the participant to develop an accident prevention plan as required by Rule 114 of MIOSHA Construction Safety Standard Part 1, General Rules. An overview of MIOSHA inspection procedures is presented, as well as the most frequently cited MIOSHA violations in the construction industry. Participants gain detailed information regarding construction and health standards relative to the industry. (Meets on 10/28 & 10/29/08)
    DATES: 10/28/2008 (9am-3:30pm)
    MEMBER FEE:$150 NON-MEMBER FEE:$150
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    *MIOSHA BLUEPRINT FOR A SAFETY & HEALTH MANAGEMENT SYSTEM
    The attendee will learn that a direct relationship exists between effective management and lower workplace injury and illness rates. This class uses continuous improvement tools and methodology to effect increased worker protection, lower costs, enhanced productivity and improved employee morale. Attendees will learn that a high level of employee involvement leads to a continuous improvement of the Safety and Health Management System. When effort and accountability are focused proactively, costly reactive activities can be eliminated. (Class meets on Mondays, 9/17 & 9/24/08). (Part of the MIOSHA General Safety & Health - Level 1 Certificate). MCC CEUs: 1.2
    DATES: 9/17/2008 (9am-4pm)
    MEMBER FEE:$150 NON-MEMBER FEE:$150
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    *MIOSHA ERGONOMIC PRINCIPLES
    This program gives direction to employers who want to establish an ergonomic program. Using the NIOSH Ergonomic Primer as a guide, participants will be able to look for signs of cumulative trauma, develop in-house expertise, gather evidence of ergonomic problems, identify controls and implement a proactive ergonomic program. Examples of potential problem jobs are discussed and corrective recommendations are reviewed. Focus is on the implementation of engineering controls, including material handling, hand tools and workstations. Using job safety analysis as an ergonomic tool to identify the tasks and subtasks of a job is emphasized. Ergonomic awards offered by the MIOSHA program will be explained. (Part of the MIOSHA General Safety & Health - Level 1 Certificate). MCC CEUs: .3
    DATES: 3/25/2009 (9am-1pm)
    MEMBER FEE:$60 NON-MEMBER FEE:$60
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    *MIOSHA EXCAVATIONS: THE GRAVE DANGER
    This workshop will provide an overview of MIOSHA Part 9, Excavations, Trenching, and Shoring. In addition, the electrical hazards and applicable regulations associated will be discussed. It is also designed to assist participants in identifying hazards at their workplace, especially those associated with mobile equipment. This will be followed by a question and answer session.
    DATES: 4/15/2009 (8:30am-Noon)
    MEMBER FEE:$60 NON-MEMBER FEE:$60
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    *MIOSHA FUNDAMENTALS OF SAFETY AND HEALTH
    This three-day course will provide comprehensive information directly from the source of enforcement. MIOSHA instructors will provide an overview of MIOSHA including its CET Services and Elements of a Safety & Health Management System. Designed for anyone who shares the responsibility for workplace safety programs. (Class meets 8/5, 8/12 & 8/19/09) (Part of the MIOSHA General Safety & Health - Level 1 Certificate). MCC CEUs: 1.8
    DATES: 8/5/2009 (9am-4pm)
    MEMBER FEE:$210 NON-MEMBER FEE:$210
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    *MIOSHA LOCKOUT (CONTROL OF ENERGY SOURCES) AND MACHINE GUARDING
    This one day seminar covers the requirements of General Industry Safety Standard Part 85, Control of Hazardous Energy Sources, and machine guarding requirements. Topics include the recognition of energy sources, creation of written programs, employee training, annual inspections and normal production operation exemptions. Employee protection through the use and application of machine guards and devices as required by various MIOSHA standards is covered in detail. (Part of MIOSHA General Safety & Health - Level 1 Certificate) MCC CEUs: .6
    DATES: 6/3/2009 (9am-4pm)
    MEMBER FEE:$90 NON-MEMBER FEE:$90
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    *MIOSHA RECORDKEEPING AND COST OF INJURIES
    This seminar is designed to help employers ensure that their organization complies with MIOSHA Recordkeeping requirements as contained in MIOSHA Administrative Rules Part 11, Recording and Reporting of Occupational Injuries & Illnesses. In addition to learning and understanding the “recordability” of work-related injuries and illnesses, attendees will actively participate in a group exercise to complete the OSHA 300 log, 301 & 300A forms. Using this data, participants calculate injury and illness rates and learn how to compare these rates to other companies within their Standard Industrial Classification (SIC) or the new North American Industrial Classification System (NAICS). (Part of the MIOSHA General Safety & Health - Level 1 Certificate). MCC CEUs: .6
    DATES: 1/14/2009 (9am-4pm)
    MEMBER FEE:$90 NON-MEMBER FEE:$90
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    *MIOSHA SUPERVISOR'S ROLE IN SAFETY & HEALTH
    This program will cover health and safety responsibilities that include self-inspection techniques, Job Safety Analysis, accident investigation, hazard recognition and employee training. This program gives tips to supervision on methods to integrate health and safety into their daily duties and responsibilities. Using MIOSHA standards and required written programs as a baseline, supervisors are given suggestions to improve their safety and health hazard recognition skills. Time permitting, motivational techniques are provided to address those who fail to follow safe and healthy work practices. (Part of the MIOSHA General Safety & Health - Level 1 Certificate). MCC CEUs: .6
    DATES: 9/11/2008 (9am-4pm)
    MEMBER FEE:$90 NON-MEMBER FEE:$90
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    PEER TO BOSS
    This course covers how to deal with and lead former colleagues when taking on a new supervisory role. Topics include setting yourself apart; how to coach, mentor, lead and discipline workers; effective feedback methods; resolving conflict; and avoiding errors when disciplining and appraising employees. Designed for those employees who are new to a leadership role.
    DATES: 10/22/2008 (1-4:30pm)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    *PERFORMANCE MANAGEMENT: PUTTING THE PIECES TOGETHER
    This seminar is designed to put the pieces of employee development together. Participants will discuss the elements of performance and how to create a systematic approach to managing performance including: competency development, talent planning, performance evaluations and development planning. Designed for Presidents, Owners, CEOs, COOs, HR managers and professionals who lead the performance development process and/or are responsible for job descriptions, performance appraisals, development planning, talent assessment and competency development. (Part of Human Resources Certificate - Level 3)
    DATES: 11/24/2008 (1:30-4:30pm) 3/17/2009 (1:30-4:30pm) 8/6/2009 (1:30-4:30pm)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    PRE-EMPLOYMENT ASSESSMENT TOOLS
    Although the employment interview is a key component of the selection process, the decision as to whether or not to hire should be made only after utilizing other methods for predicting job success. This two-hour program will focus on the various pre-employment tools available to hiring managers.
    DATES: 9/4/2008 (8:30-10:30am)
    MEMBER FEE:$65 NON-MEMBER FEE:$90
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    *PROFESSIONAL IMAGE
    This session will explore the various aspects of creating and maintaining a professional image. Topics include how to enhance your appearance, how to create a pleasing voice quality, proper posture, professional behaviors and attitudes. Also covered will be color and clothing analysis and corporate casual image. Designed for anyone wanting to create/enhance a professional image. (Part of Customer Service Certificate)
    DATES: 10/15/2008 (8:30am-Noon) 4/15/2009 (8:30am-Noon)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    *PROGRESSIVE DISCIPLINE & TERMINATION
    This program stresses the importance of early intervention when performance or behavior issues arise. We will discuss the need for applying a fair and consistent disciplinary system designed to "turn around" poor performance. Should the progressive disciplinary steps fail to correct the unsatisfactory behavior, information will be given on how to terminate employees with a minimum of legal risk. Designed for HR professionals, HR specialists who have limited generalized experience3, and non-HR professionals responsible for the HR activities in their organization. (Part of Human Resources Certificate - Level 2)
    DATES: 8/14/2008 (8:30-10:30am) 11/13/2008 (8:30-10:30am) 1/29/2009 (8:30-10:30am)
    MEMBER FEE:$65 NON-MEMBER FEE:$90
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    PROTECTING YOUR ORGANIZATION AGAINST WORKPLACE VIOLENCE
    This seminar focuses on the potential for workplace violence in organizations and how it can be diminished through careful planning and training.
    DATES: 12/10/2008 (8:30-10:30am)
    MEMBER FEE:$65 NON-MEMBER FEE:$90
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    RESPECTING DIFFERENCES: PREVENTING HARASSMENT & DISCRIMINATION IN THE WORKPLACE (Holland)
    This program will familiarize participants with the difficult subject of unlawful harassment and discrimination in the workplace. Designed for managers or any employee who may need to be educated on this topic - either as a new employee or as an existing employee who wishes to review their knowledge.
    DATES: 10/17/2008 (8:30am-Noon)
    MEMBER FEE:$105 NON-MEMBER FEE:$145
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    RESPECTING DIFFERENCES: PREVENTING HARASSMENT & DISCRIMINATION IN THE WORKPLACE (Traverse City)
    This program will familiarize participants with the difficult subject of unlawful harassment and discrimination in the workplace. Designed for managers or any employee who may need to be educated on this topic - either as a new employee or as an existing employee who wishes to review their knowledge.
    DATES: 10/27/2008 (1-4:30pm)
    MEMBER FEE:$105 NON-MEMBER FEE:$145
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    *RESPECTING DIFFERENCES: PREVENTING HARASSMENT, DISCRIMINATION & WORKPLACE VIOLENCE
    This program combines our popular Respecting Differences course with those elements of harassment and discrimination and other behaviors that can lead to workplace violence. We will look at how lack of respect can potentially lead to violence in the workplace and what human resource professionals can do to protect themselves and their organizations. This session will also cover areas of risk and preventative measures. (Part of Human Resources Certificate - Level 2)
    DATES: 12/4/2008 (8:30am-2:30pm) 2/12/2009 (8:30am-2:30pm)
    MEMBER FEE:$160 NON-MEMBER FEE:$210
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    ROOT CAUSE ANALYSIS
    Designed to prepare attendees and companies to develop excellent problem solving root cause analysis, techniques, and habits. This course is excellent for anyone needing to complete internal or customer corrective actions and as a basis for determining the root cause of a problem and issue and creating permanent corrective action.
    DATES: 10/2/2008 (8:30am-5pm)
    MEMBER FEE:$206 NON-MEMBER FEE:$265
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    SHRM LEARNING SYSTEM® PREP COURSE
    This SHRM Learning System® Prep courses is specifically designed for individuals seeking certification as a Professional in Human Resources (PHR®) or a Senior Professional in Human Resources (SPHR®). The SHRM Learning System® is the only program where participant certification exam pass rates consistently exceed the national exam pass rate. For information regarding elegibility and the exam application process visit www.hrci.org. (Meets at Davenport University, Lettinga Campus, GR, Tuesdays, 9/9/08 - 11/18/08) On-line class available 9/8/08 - 11/21/08, 24 Hours. Saturday classes available: 9-4:30 on 5 alternating Saturdays, 9/27, 10/11, 10/25, 11/8 & 11/22/08. Contact TEA for registration information.
    DATES: 9/9/2008 (6pm-9pm)
    MEMBER FEE:$1050 NON-MEMBER FEE:$1050
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    STRATEGIC PLANNING: A SYSTEMATIC APPROACH TO YOUR COMPANY'S FUTURE
    This interactive seminar provides participants with an understanding of an effective strategic planning process and how to work through the issues that support and work against the process. Designed for Presidents, CEOs, COOs who drive the strategic planning of their organizations and HR or Operations Management who are charged with the designing and implementing the planning process.
    DATES: 10/20/2008 (8:30am-4:30pm)
    MEMBER FEE:$200 NON-MEMBER FEE:$260
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    TECHNIQUES FOR DEALING WITH DIFFICULT BEHAVIOR
    This seminar will present the many types of behaviors and traits as well as common personality disorders. Participants will learn how to identify typical and atypical behaviors and how to effectively work with or correct them. Also discussed will be the legal issues involved such as the Americans with Disability Act (ADA) and Family Medical Leave Act (FLMA) and how they influence your choices for handling difficult behavior.
    DATES: 10/24/2008 (8am-4:30pm)
    MEMBER FEE:$200 NON-MEMBER FEE:$250
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    *TURNING A NEGATIVE ENCOUNTER INTO A POSITIVE ENCOUNTER
    During this session, participants will identify their primary behavior style and motivation, learn how to identify styles and motivators in others, and develop techniques for dealing effectively with “difficult” people. You will learn how to confront people constructively, resolve conflict and manage interpersonal differences in others. (Part of Customer Service Certificate)
    DATES: 10/22/2008 (8:30am-Noon) 4/29/2009 (8:30am-Noon)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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    *WAGE & SALARY ADMINISTRATION
    This workshop reveals the "mysteries" of basic wage/salary administration. The program covers the establishment of a pay administration system, the level of employee interaction necessary to make it work, and the management commitment needed to successfully implement such a program. Participants will write and analyze job descriptions, work with job rating systems, and design performance measurement tools. Human resources professionals or anyone responsible for administering a wage/salary program would benefit by participating in this workshop. (Part of the Human Resources Certificate - Level 3)
    DATES: 8/19/2008 (8:30am-2:30pm) 11/17/2008 (8:30am-3:30pm) 3/10/2009 (8:30am-3:30pm) 8/4/2009 (8:30am-3:30pm)
    MEMBER FEE:$160 NON-MEMBER FEE:$210
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    *WHO NEEDS WHAT? TRAINING NEEDS ANALYSIS AND TRAINING PLANS
    Needs assessment is an important step in the performance improvement arena. It precedes the design and development of any training development initiative. This seminar will cover how to design and use an assessment tool that is a good fit for your organization. We will then look at how to develop the best training plan. Participants will be provided sample materials. Designed for HR practitioners and anyone seeking a methodical approach to assessments and training plans. (Part of Human Resources Certificate - Level 3)
    DATES: 8/7/2008 (8:30-11:30am) 11/10/2008 (1:30-4:30pm) 4/21/2009 (1:30-4:30pm) 7/30/2009 (1:30-4:30pm)
    MEMBER FEE:$95 NON-MEMBER FEE:$135
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