This seminar will explore the essentials of good interpersonal communication and professionalism in the workplace. We will discuss tools and strategies to better communicate our professionalism and continue to build a positive image.
This seminar provides current and/or prospective inside telesales professionals with the skills and techniques designed to increase their effectiveness with customers and build business. This is an interactive session that allows participants to practice the techniques presented and fine tune their sales approach. This program is part of the Customer Service Certificate series.
Can you tell someone in 30 seconds what you sell and why they should buy? How will this “pitch” be different from your competitor’s pitch? This highly interactive program will enable participants to develop and refine their sales presentation and make it unique to the potential buyer. Participants will create and present their “sales pitch” to the group.
A crash course in Social Media – twittering, blogging, social networking and more.
When times are tough, people assume the worst – no one is buying. That’s mistake number one. In this seminar you will learn the other mistakes made by salespeople and how you can set your product and service apart from your competition.
What businesses can do to harness social media tools for increased visibility, better customer service, and long-term success.
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