Store Search Results
Your search: Category is Communication
Assertive Communication - Saying it with Tact
In this seminar, we will discuss assertive communication - what it is, what it’s not, why it’s important, and techniques for communicating assertively. Expect to improve your relationships and expand your ability to influence and gain commitment from co-workers and superiors. This program is part of the Business Communication Certificate series.
Business Communication Certificate
This communications series will provide the participant a multi-level approach to the issues that employees face in the workplace. One of the greatest impediments to organizational and employee growth is the lack of professional communication skills. This series will provide practical tools for strengthening communication skills while lessening the potential for miscommunication, confrontation and workplace stress that could lead to poor performance and other interpersonal workplace issues. Those participants who attend all the required seminars within twelve months will receive a certificate of completion and will be better prepared to shape communication for themselves and their organizations.
Business Professionalism: How What You Say and Do Builds Your Image
This seminar will explore the essentials of good interpersonal communication and professionalism in the workplace. We will discuss tools and strategies to better communicate our professionalism and continue to build a positive image.
Business Writing & Email Etiquette
You have to send a report to your boss explaining why you need to increase your budget. You have to send a report to the insurance company regarding a worker’s comp claim. You have to document your employee reviews. You need to respond to emails. Writing is part of your life – are you certain you’re using your words to the fullest? Take this course to learn how to make sure your words work for you! This program is part of the Business Communication Certificate series.
Can We Talk? Winning Telephone Sales
This seminar provides current and/or prospective inside telesales professionals with the skills and techniques designed to increase their effectiveness with customers and build business. This is an interactive session that allows participants to practice the techniques presented and fine tune their sales approach. This program is part of the Customer Service Certificate series.
Creating Fanatic Fans Forever
This program provides specific methods for consistently creating an excellent customer experience. Participants will learn approaches and techniques for dealing with any customer with the ultimate goal of creating fanatic fans forever including: what customers really want, words that empower or deflate and how to take service to the next level of excellence. This program is part of the Customer Service Certificate series.
Cultural Competence - Spanish (On-site offering)
As globalization changes the way organizations operate and their employees communicate, it is becoming increasingly common for staff in one country to be regularly dealing with colleagues, clients or suppliers in another country, over the telephone, by email, via video-conference, or face-to-face. This program will specifically cover Spanish cultural compentence.
Effective Communication Skills
This course covers both spoken and written communication. Students will learn effective public speaking skills, memo/report writing skills and listening techniques. Each skill is practiced in class.
Introduction to Social Media
A crash course in Social Media – twittering, blogging, social networking and more.
Leading Effective Meetings
During this 2-hour program, you will learn the critical elements of any good meeting. Covered will be the 5 types of disruptive behavior and how to deal with each. Also covered will be how to write an agenda and outcomes. Learn how to quickly evaluate the meeting’s effectiveness and how to determine who should attend.
Legal Issues and HR Policies Dealing with Social Media Use in the Workplace
Learn from an experienced attorney what you need to do to protect your organization as the issues with social media use continue to evolve.
Managing Emotional Communication in the Workplace
With greater stress levels in the workforce, managing communications and the emotions used while communicating becomes critical. This program will examine how emotions can hinder effective communication and how to identify and manage emotions to ensure communication is effective. This is part of the Business Communication Certificate series.
Powerful Platform Presentation Skills
When speaking before a group, do you have “executive presence”? Are you able to persuade people to take action, change their attitudes, and buy a product? If you want to polish your presentation skills, this seminar will help you fine-tune your speaking skills. Participants will learn how to organize their thoughts in a concise manner, use effective platform skills to deliver an impactful presentation and control nerves. This program is part of the Business Communication Certificate series.
Social Media Skills for Business
What businesses can do to harness social media tools for increased visibility, better customer service, and long-term success.
Techniques for Dealing with Difficult Behavior
This seminar will present the many types of behaviors and traits as well as common personality disorders. Participants will learn how to identify typical and atypical behaviors and how to effectively work with or correct them.
The Art of Effective Delegation
Delegation is one of the most important management skills. Good delegation can save time and develop your people. This 2-hour program will teach the steps necessary in effectively delegating tasks.
Turning a Negative Encounter Into a Positive Encounter
During this session, participants will identify their primary behavior style and motivation, learn how to identify styles and motivators in others, and develop techniques for dealing effectively with “difficult” people. You will learn how to confront people constructively, resolve conflict and manage interpersonal differences in others. This program is part of the Customer Service Certificate series.
Turning Confrontation into Conversation
Along with the issues and challenges that frequently trouble organizations, departments and teams, are individuals who are unwilling or unable to deal with bad behaviors, missed deadlines or shirked responsibilities. Often when they do decide to face the issue, they further complicate the problem by creating another set of issues. Learn how to handle complex, controversial or sensitive issues. This program is part of the Business Communication Certificate series.