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Creating Fanatic Fans Forever

This program provides specific methods for consistently creating an excellent customer experience. Participants will learn approaches and techniques for dealing with any customer with the ultimate goal of creating fanatic fans forever including: what customers really want, words that empower or deflate and how to take service to the next level of excellence. This program is part of the Customer Service Certificate series.

Customer Problem Solving

How problems are resolved is a critical component of good customer service. This program focuses on resolving customer problems in a professional manner. Participants will be involved in activities used to illustrate the concepts presented. This program is part of the Customer Service Certificate series.

Customer Service Certificate

This certificate series has been developed to provide an in-depth education on all aspects of how to serve the customer. Those who attend all five seminars within 12 months will receive a certificate of completion and will be prepared to take on the complex task of working effectively with customers.

How Zingerman's Treats its Customers Like Royalty

Zingerman’s has set the standard for great customer service in the specialty foods industry. This success has come from combining an innovative service philosophy with practical working systems, all of which Ari Weinzweig, Zingerman’s co-founding partner and CEO, will share in this workshop.

Professional Image

This session will explore the various aspects of creating and maintaining a professional image. Topics include: how to enhance your appearance, how to create a pleasing voice quality, proper posture, professional behaviors and attitudes. Also covered will be color and clothing analysis and corporate casual image. This program is a part of the Customer Service Certificate series.

Techniques for Dealing with Difficult Behavior

This seminar will present the many types of behaviors and traits as well as common personality disorders. Participants will learn how to identify typical and atypical behaviors and how to effectively work with or correct them.

Telephone Etiquette

This 3-1/2 hour course will teach techniques and skills for dealing effectively with customers over the phone. This seminar is packed with practical and easy-to-learn tips that will keep your customers happy and loyal.