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8D Corrective Action, Root Cause & Problem Solving Training

Designed to prepare attendees and their companies to develop excellent problem solving and corrective action techniques and habits. This course is excellent for anyone needing to complete internal or customer corrective actions and as a basis for truly determining the root cause of a problem and issue and creating permanent corrective action.

Advanced Leadership Certificate

To create a workplace climate that enhances peak performance, effectively leads change, demonstrates leadership techniques for effectively managing change, and utilizes the Situational Leadership Model® to focus and guide employee performance to achieve standards of excellence.

Business Professionalism: How What You Say and Do Builds Your Image

This seminar will explore the essentials of good interpersonal communication and professionalism in the workplace. We will discuss tools and strategies to better communicate our professionalism and continue to build a positive image.

Coaching For Excellent Job Performance

Engage your employees to become more productive, effective and committed. Get the best from your team while keeping your team members poised to do the very best. Learn coaching styles to connect with all types of employees.

Conflict Coaching

Conflict in the workplace can be disruptive. Handled correctly, it can also be constructive. This seminar teaches managers, supervisors, and team leaders techniques for coaching employees who are involved in some form of conflict with each other. Attendees will gain practical techniques for coaching employees and will increase their confidence in handling conflict effectively.

Core Leadership Skills Certificate

This newly formatted five-part leadership skills certificate focuses on foundational leadership principles and skills needed by every leader or potential leader. This 40-hour program replaces the six-part previous 72-hour Leadership Certificate.

Creating a Motivational Environment in the Workplace

Why don’t those employees do what we want them to? Learn the difference between trying to motivate someone else and creating an environment where employees are motivated.

DiSC Behavioral Styles (formerly Basic Leadership Skills - Fast Track)

This class will explore the challenges and develop essential skills to effectively manage people and their work. This program satisfies the Leadership 1 session requirement in the Core Leadership Skills Certificate. Participants will take an on-line behavioral profile prior to this program and then meet to interpret the results.

Disciplined Problem Solving & Corrective Action

This course takes participants through the Problem Solving and Corrective Action process. They will gain hands-on experience in performing disciplined problem solving and an introduction to problem solving tools. This program satisfies the Disciplined Problem Solving session requirement in the Core Leadership Skills Certificate.

Diversity Training (On-site offering)

TEA offers on site diversity training for employees and managers that encourages a stronger inclusive business culture. These interactive sessions build on the premise that as our nation becomes more diverse so does our regional, local and business cultures. We will focus on how our perceptions and upbringing project onto our versions of the world.

Documentation: Protecting Your Company's Employment Decisions

One of the best ways to protect yourself and your company from legal action is to appropriately document incidents and behaviors in the workplace that describe what actually occurred. This seminar is designed to help supervisors and managers adequately and accurately document good and bad performance and incidents in the organization.

Effective Communication Skills

This course covers both spoken and written communication.  Students will learn effective public speaking skills, memo/report writing skills and listening techniques.  Each skill is practiced in class.

Employee Engagement: The Diamond Ring

Is your team fantastic or floundering? This program will give you practical ideas to create a more motivating environment for all employees. Learn to create excitement and engagement leading to increased productivity and interest.

Facilitation Skills for New Facilitators

This interactive workshop is intended for new facilitators who want to develop and/or improve their facilitation skills. It provides you with fundamental facilitation tools and a structured process that can be applied to any type of facilitated session, whether it is a staff meeting, planning session, community-based meeting, a brainstorming session, or any kind of meeting that you want to be meaningful and productive.

Goal Setting: Making Things Happen

Employees without goals are employees without direction. And after you set goals with employees, you have to measure employee progress toward their goals. In this program, we address setting goals with employees, measuring employee performance, and conducting goal-focused meetings the right way.

How to Conduct Employee Performance Appraisals

Could you defend your employee appraisal system in court? Does your appraisal objectively measure employee performance or is it a tool for discrimination? Do you have a clear picture of what an appraisal can legitimately be used for and how it should be administered? This program will provide answers to these questions and give managers the tools necessary to conduct effective evaluations of employee performance.

How To Conduct Successful Internal Investigations

If internal investigations are done properly, they either can aid employers in taking action that avoids lawsuits, or they can offer employers defense and lessen damages if there is subsequent litigation. This briefing will provide general guidelines and tips on conducting internal investigations when complaints of harassment, accounting difficulties, or other misconduct arise.

HR Basics for the Non-HR Manager

Many supervisors and managers must deal with day-to-day human resource management issues, but have had little or no training about the basics of HR. In this program, participants will learn practical information about how to comply with the various laws in the workplace, select and hire employees, manage conflict, and deal with behavior and performance issues.

Introduction to Situational Leadership II®

Situational Leadership II® is one of the most effective leadership tools to help people reach their highest levels of performance. Developed by Ken Blanchard and Dr. Paul Hersey, Situational Leadership II® is a systematic process to develop an individual’s competence (skills/knowledge) and commitment to a specific goal or task. It explores the leadership behaviors (directive and supportive) needed to develop the follower. Participants will receive an assessment to help them determine their preferred leadership style(s) and discover the leader behaviors they need to be most effective.

Leadership Skills for New Managers

This two-day course offers insight into an individual’s leadership style, practices and vision. The program will offer both skills assessments and practice of skills that every manager must possess to build a dynamic team and achieve ongoing success.

Leading Effective Meetings

During this 2-hour program, you will learn the critical elements of any good meeting. Covered will be the 5 types of disruptive behavior and how to deal with each. Also covered will be how to write an agenda and outcomes. Learn how to quickly evaluate the meeting’s effectiveness and how to determine who should attend.

Management Skills for Administrative Assistants

This 3-½ hour program focuses on skills necessary for administrative assistants. Attendees will learn how to effectively manage their boss and co-workers, deal with multiple priorities, manage their time and keep stress at a minimum.

Managing Change During Uncertain Times

This session will give an overview of how to successfully accept change in the workplace and discusses the behavior employees use to respond to change. The subject of preventing harassment will also be reviewed.

Managing Conflict

An effective leader who has the ability to manage conflict effectively, has the opportunity to minimize negative results. This seminar will help participants identify the cause of conflict and show how to work with involved employees to bring about a resolution. This program is a part of the HR Level 2 Certificate series. Bring in a personal or professional conflict to share!

Managing Successful Projects

Improve your planning and control of tasks and schedules. Meet timelines, use available resources and satisfy quality requirements. Set practical goals that you can achieve even when the unexpected arises. Create a realistic plan or schedule, manage budget and time constraints and satisfy management goals for the project and build confidence.

Mastering Time Management

We will cover how different people’s behavioral styles and personalities affect their approach to time management. We will cover time management tools for real people. This profile customizes the course to the attendees needs and increases the effectiveness of the training.

Overview of Leadership Skills for Supervisors & Managers

This one-day, comprehensive seminar has been designed to provide essential skills critical to every new manager or supervisor.

Peer to Boss: You’re a New Manager – Now What?

This 1-day course is designed for the newly promoted supervisor or manager who wants to enhance his/her supervision skills. This course presents the skills required to supervise others. New managers will gain valuable techniques for getting things done through people, managing conflict, delegating, coaching, goal setting, discipline, and managing performance.

Performance Management: Putting the Pieces Together

This seminar is designed to put the pieces of employee development together. Participants will discuss the elements of performance and how to create a systematic approach to managing performance. This is part of the HR Level 3 Certificate Series.

Pre-Employment Assessment Tools

Although the employment interview is a key component of the selection process, the decision as to whether or not to hire should be made only after utilizing other methods for predicting job success. This two-hour program will focus on the various pre-employment tools available to hiring managers.

Progressive Discipline & Termination

This program stresses the importance of early intervention when performance or behavior issues arise. We will discuss the need for applying a fair and consistent disciplinary system designed to “turn around” poor performance. Should the progressive disciplinary steps fail to correct the unsatisfactory behavior, information will be given on how to terminate employees with a minimum of legal risk. This program is a part of the HR Level 2 Certificate series.

Protecting Your Organization Against Workplace Violence

This seminar focuses on the potential for workplace violence in organizations and how it can be diminished through careful planning and training.

Protecting Your Organization During Staff Reductions

There is no one specific way to avoid employment litigation in a staff reduction. However taking the time to follow certain steps will minimize the risk of litigation, create better employee relations and boost your organizational image.

Respecting Differences: Preventing Harassment, Discrimination & Workplace Violence

This program combines our popular Respecting Differences course with those elements of harassment and discrimination and other behaviors that can lead to workplace violence. We will look at how lack of respect can potentially lead to violence in the workplace and what human resource professionals can do to protect themselves and their organizations. This session will also cover areas of risk and preventative measures. This is a part of the HR Level 2 Certificate Series.

Social Media Skills for Business

What businesses can do to harness social media tools for increased visibility, better customer service, and long-term success.

Summer Lunch Buzz: Organizational Development & Training

Come spend ninety minutes, have lunch and chat about organizational development topics that are of interest to you and your organizations. The format is lunch and then an informal discussion led by Ellen Levey, TEA’s Director of Organizational Development, on issues that affect all of our organizations. We’ll use the forum to share what we are doing in our own companies as well as relevant information from training and development.

Summer Lunch Buzz: Organizational Development & Training (Catch the Buzz Package)

Come spend ninety minutes, have lunch and chat about organizational development topics that are of interest to you and your organizations. The format is lunch and then an informal discussion led by Ellen Levey, TEA’s Director of Organizational Development, on issues that affect all of our organizations. We’ll use the forum to share what we are doing in our own companies as well as relevant information from training and development .

Workplace Bullying Workshop

This seminar explores the behaviors of bullying and the impacts of this negative behavior on the bully’s victims and others. This 2-hour course defines bullying and presents strategies for dealing effectively with bullying behavior.