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8D Corrective Action, Root Cause & Problem Solving Training

Designed to prepare attendees and their companies to develop excellent problem solving and corrective action techniques and habits. This course is excellent for anyone needing to complete internal or customer corrective actions and as a basis for truly determining the root cause of a problem and issue and creating permanent corrective action.

Administrative Skills for Medical Office Staff Certificate

This certificate has been developed exclusively for the medical administrative staff to provide an in-depth education on a variety of topics relevant to today's complex medical environment.

Advanced Employment Law

This session further examines employment law introduced in the HR Certificate 1 series, through case law and case studies such as Title VII, ADA and FLSA. Attendees will be able to practice and apply the knowledge gained to interpret and successfully handle a variety of employment law situations. This is part of the HR Level 2 Certificate Series.

Advanced Leadership Certificate

To create a workplace climate that enhances peak performance, effectively leads change, demonstrates leadership techniques for effectively managing change, and utilizes the Situational Leadership Model® to focus and guide employee performance to achieve standards of excellence.

Assertive Communication - Saying it with Tact

In this seminar, we will discuss assertive communication - what it is, what it’s not, why it’s important, and techniques for communicating assertively. Expect to improve your relationships and expand your ability to influence and gain commitment from co-workers and superiors. This program is part of the Business Communication Certificate series.

Basic Blueprint Reading

Designed to prepare attendees to read blueprints, understand symbols and title block information, features, and a beginning of understanding tolerances and Geometric Dimensioning & Tolerancing (GD&T).

Bloodborne Pathogens

Are you current with OSHA requirements for Bloodborne Pathogens? Companies and their employees now have to be aware of the transmission of life threatening diseases. Employees must be protected through improved work practices, use of personal protective equipment when necessary, and training. Each student will receive a complete packet including a student manual, sample exposure control plan, statement of understanding, completion card and certificate. Certification is good for one year.

Blueprint for a Safety & Health Management System

The attendee will learn that a direct relationship exists between effective management and lower workplace injury and illness rates. This class uses continuous improvement tools and methodology to effect increased worker protection, lower costs, enhanced productivity and improved employee morale.

Business Communication Certificate

This communications series will provide the participant a multi-level approach to the issues that employees face in the workplace. One of the greatest impediments to organizational and employee growth is the lack of professional communication skills. This series will provide practical tools for strengthening communication skills while lessening the potential for miscommunication, confrontation and workplace stress that could lead to poor performance and other interpersonal workplace issues. Those participants who attend all the required seminars within twelve months will receive a certificate of completion and will be better prepared to shape communication for themselves and their organizations.

Business Professionalism: How What You Say and Do Builds Your Image

This seminar will explore the essentials of good interpersonal communication and professionalism in the workplace. We will discuss tools and strategies to better communicate our professionalism and continue to build a positive image.

Business Writing & Email Etiquette

You have to send a report to your boss explaining why you need to increase your budget. You have to send a report to the insurance company regarding a worker’s comp claim. You have to document your employee reviews. You need to respond to emails. Writing is part of your life – are you certain you’re using your words to the fullest? Take this course to learn how to make sure your words work for you! This program is part of the Business Communication Certificate series.

Can We Talk? Winning Telephone Sales

This seminar provides current and/or prospective inside telesales professionals with the skills and techniques designed to increase their effectiveness with customers and build business. This is an interactive session that allows participants to practice the techniques presented and fine tune their sales approach. This program is part of the Customer Service Certificate series.

Coaching For Excellent Job Performance

Engage your employees to become more productive, effective and committed. Get the best from your team while keeping your team members poised to do the very best. Learn coaching styles to connect with all types of employees.

Conflict Coaching

Conflict in the workplace can be disruptive. Handled correctly, it can also be constructive. This seminar teaches managers, supervisors, and team leaders techniques for coaching employees who are involved in some form of conflict with each other. Attendees will gain practical techniques for coaching employees and will increase their confidence in handling conflict effectively.

Core Leadership Skills Certificate

This newly formatted five-part leadership skills certificate focuses on foundational leadership principles and skills needed by every leader or potential leader. This 40-hour program replaces the six-part previous 72-hour Leadership Certificate.

CPR Certification & First Aid

“...in the absence of an infirmary, clinic, or hospital in near proximity to the workplace (emphasis added)...a person or persons shall be adequately trained to render first aid...” (OSHA: General Industry Standards, SubpartK, Section 1910.51). Emergency medical training plays a vital role in every organization’s overall safety program and emergency response plan. Preparing for emergency situations increases safety awareness in the workplace.

CPR Recertification & First Aid

Has your initial one-year Medic First Aid & CPR Certificate expired? Or has your two-year re-certification expired? This half-day workshop features guided practice sessions, films, demonstrations, and textbooks providing solid first aid and CPR re-certification.

Creating a Motivational Environment in the Workplace

Why don’t those employees do what we want them to? Learn the difference between trying to motivate someone else and creating an environment where employees are motivated.

Creating a Positive Safety Culture

This course will provide the knowledge and tools for participants to gain an understanding of the factors that affect culture and how it impacts safety performance.

Creating Fanatic Fans Forever

This program provides specific methods for consistently creating an excellent customer experience. Participants will learn approaches and techniques for dealing with any customer with the ultimate goal of creating fanatic fans forever including: what customers really want, words that empower or deflate and how to take service to the next level of excellence. This program is part of the Customer Service Certificate series.

Cultural Competence - Spanish (On-site offering)

As globalization changes the way organizations operate and their employees communicate, it is becoming increasingly common for staff in one country to be regularly dealing with colleagues, clients or suppliers in another country, over the telephone, by email, via video-conference, or face-to-face. This program will specifically cover Spanish cultural compentence.

Customer Problem Solving

How problems are resolved is a critical component of good customer service. This program focuses on resolving customer problems in a professional manner. Participants will be involved in activities used to illustrate the concepts presented. This program is part of the Customer Service Certificate series.

Customer Service Certificate

This certificate series has been developed to provide an in-depth education on all aspects of how to serve the customer. Those who attend all five seminars within 12 months will receive a certificate of completion and will be prepared to take on the complex task of working effectively with customers.

DiSC Behavioral Styles (formerly Basic Leadership Skills - Fast Track)

This class will explore the challenges and develop essential skills to effectively manage people and their work. This program satisfies the Leadership 1 session requirement in the Core Leadership Skills Certificate. Participants will take an on-line behavioral profile prior to this program and then meet to interpret the results.

Disciplined Problem Solving & Corrective Action

This course takes participants through the Problem Solving and Corrective Action process. They will gain hands-on experience in performing disciplined problem solving and an introduction to problem solving tools. This program satisfies the Disciplined Problem Solving session requirement in the Core Leadership Skills Certificate.

Diversity Training (On-site offering)

TEA offers on site diversity training for employees and managers that encourages a stronger inclusive business culture. These interactive sessions build on the premise that as our nation becomes more diverse so does our regional, local and business cultures. We will focus on how our perceptions and upbringing project onto our versions of the world.

Documentation: Protecting Your Company's Employment Decisions

One of the best ways to protect yourself and your company from legal action is to appropriately document incidents and behaviors in the workplace that describe what actually occurred. This seminar is designed to help supervisors and managers adequately and accurately document good and bad performance and incidents in the organization.

Effective Communication Skills

This course covers both spoken and written communication.  Students will learn effective public speaking skills, memo/report writing skills and listening techniques.  Each skill is practiced in class.

Effective Safety & Health Training

Many MIOSHA standards require employers to provide employees with training. This course will provide suggestions and ideas for creating and conducting effective workplace health and safety training.

Employee Engagement for Health Services: Creating a Safer Patient Environment

This one-day course will cover the essential topics of employee engagement behaviors and techniques to more fully engage employees in a hospital or healthcare setting. We will explore how leaders can achieve results through their employees. Patient safety is all important and with unengaged employees the opportunities for error rise.

Employee Engagement: The Diamond Ring

Is your team fantastic or floundering? This program will give you practical ideas to create a more motivating environment for all employees. Learn to create excitement and engagement leading to increased productivity and interest.

Employee Orientation

A well-designed, well-implemented orientation program gives a new employee confidence that his/her choice of job was the right one. It can be the first critical step to building loyalty to the company. Assess your current orientation program or the possible need to develop one for your organization by attending this briefing. This program is part of the HR Level 1 Certificate series.

Employee Selection

Recruiting and hiring the right people is the key to success for any organization. In this program, the entire selection process is examined including position analysis, determining necessary qualifications, candidate screening, the job interview, pre-employment testing, and background investigations. This is part of the HR Level 1 Certificate series.

Employment Law

This workshop will review all the various state and federal laws that apply to the workplace, as well as the ramifications of laws on employers. This program is part of the HR Level 1 Certificate series.

Ergonomic Principles

This program gives direction to employers who want to establish an ergonomic program. Using the NIOSH Ergonomic Primer as a guide, participants will be able to look for signs of cumulative trauma, develop in-house expertise, gather evidence of ergonomic problems, identify controls and implement a proactive ergonomic program.

Facilitation Skills for New Facilitators

This interactive workshop is intended for new facilitators who want to develop and/or improve their facilitation skills. It provides you with fundamental facilitation tools and a structured process that can be applied to any type of facilitated session, whether it is a staff meeting, planning session, community-based meeting, a brainstorming session, or any kind of meeting that you want to be meaningful and productive.

FMLA/HIPAA/COBRA: Befriending the Monsters in the Closet

This program is designed to review the acts, rules, regulations and requirements for compliance. These topics will be covered in a straightforward, plain English manner to help demystify the language and conditions of these topics. This program is part of the HR Level 1 Certificate series.

Goal Setting: Making Things Happen

Employees without goals are employees without direction. And after you set goals with employees, you have to measure employee progress toward their goals. In this program, we address setting goals with employees, measuring employee performance, and conducting goal-focused meetings the right way.

High Achievement Sales Skills

Can you tell someone in 30 seconds what you sell and why they should buy? How will this “pitch” be different from your competitor’s pitch? This highly interactive program will enable participants to develop and refine their sales presentation and make it unique to the potential buyer. Participants will create and present their “sales pitch” to the group.

How to Conduct a Workplace Self-Inspection

This course will provide the information, tools and skills needed to observe and eliminate work place hazards as they relate to specific MIOSHA standards. The course will help Michigan businesses eliminate or abate observed hazardous conditions in order to reduce the number of work place accidents and illnesses that will lead to increased company growth and profitability.

How to Conduct Employee Performance Appraisals

Could you defend your employee appraisal system in court? Does your appraisal objectively measure employee performance or is it a tool for discrimination? Do you have a clear picture of what an appraisal can legitimately be used for and how it should be administered? This program will provide answers to these questions and give managers the tools necessary to conduct effective evaluations of employee performance.

How To Conduct Successful Internal Investigations

If internal investigations are done properly, they either can aid employers in taking action that avoids lawsuits, or they can offer employers defense and lessen damages if there is subsequent litigation. This briefing will provide general guidelines and tips on conducting internal investigations when complaints of harassment, accounting difficulties, or other misconduct arise.

How Zingerman's Treats its Customers Like Royalty

Zingerman’s has set the standard for great customer service in the specialty foods industry. This success has come from combining an innovative service philosophy with practical working systems, all of which Ari Weinzweig, Zingerman’s co-founding partner and CEO, will share in this workshop.

HR Basics for the Non-HR Manager

Many supervisors and managers must deal with day-to-day human resource management issues, but have had little or no training about the basics of HR. In this program, participants will learn practical information about how to comply with the various laws in the workplace, select and hire employees, manage conflict, and deal with behavior and performance issues.

HR Behavioral Profiling

To deal effectively with others requires understanding oneself. Using a popular and proven behavioral model, participants will analyze their own personal style of interacting with others. Participants will learn to recognize and interact effectively with all types of people. Participants will take an on-line behavioral profile prior to this program. This program is also part of the HR Level 2 Certificate series.

HR Recordkeeping

This workshop focuses on generating and maintaining appropriate records to effectively manage an HR department. This program is a part of the HR Level 1 Certificate series.

HR Tools: How to Develop an Employee Handbook and Write Effective Policies and Procedures

Employee handbooks can be a powerful management tool and helpful resource for employees. Poorly drafted policies or inconsistently enforced handbooks can be a source of conflict and legal liability.

Human Resources Certificate - Level 1

This certificate series provides the newly appointed HR professional practical, everyday application of the various laws and governmental regulations that HR encounters in addition to providing them with the tools necessary to survive the multiple tasks presented each day. Those who attend all six seminars within 12 months will receive a certificate of completion and will be prepared to take on the complex task of managing today’s workforce issues.

Human Resources Certificate - Level 2

This certificate series has been developed to expand the human resources body of knowlege for more experienced HR practitioners. The seminars cover a range of topics that participants can apply in their own organizations to help strengthen the employer/employee relationship. As with the Human Resources Level 1 Certificate program, those who attend all six seminars within 12 months will receive a certificate signifying successful completion of the series.

Interviewing Skills

This program covers the critical steps that should be taken in preparation for the job interview, as well as an in-depth discussion of the interview itself. Special attention is given to the development and effective use of behavioral interview questions, including a video presentation on the subject. This program is a part of the HR Level 2 Certificate series.

Introduction to Situational Leadership II®

Situational Leadership II® is one of the most effective leadership tools to help people reach their highest levels of performance. Developed by Ken Blanchard and Dr. Paul Hersey, Situational Leadership II® is a systematic process to develop an individual’s competence (skills/knowledge) and commitment to a specific goal or task. It explores the leadership behaviors (directive and supportive) needed to develop the follower. Participants will receive an assessment to help them determine their preferred leadership style(s) and discover the leader behaviors they need to be most effective.

Introduction to Social Media

A crash course in Social Media – twittering, blogging, social networking and more.

Leadership Skills for New Managers

This two-day course offers insight into an individual’s leadership style, practices and vision. The program will offer both skills assessments and practice of skills that every manager must possess to build a dynamic team and achieve ongoing success.

Leading Effective Meetings

During this 2-hour program, you will learn the critical elements of any good meeting. Covered will be the 5 types of disruptive behavior and how to deal with each. Also covered will be how to write an agenda and outcomes. Learn how to quickly evaluate the meeting’s effectiveness and how to determine who should attend.

Lean Concepts Implementation

This workshop covers how to use lean concepts to improve customer service, general resource usage such as computer systems, product and data flow, response times, and general turnaround times. These tools and concepts are also used to balance department workloads and increase overall staff utilization and efficiency.

Legal Issues and HR Policies Dealing with Social Media Use in the Workplace

Learn from an experienced attorney what you need to do to protect your organization as the issues with social media use continue to evolve.

Management Skills for Administrative Assistants

This 3-½ hour program focuses on skills necessary for administrative assistants. Attendees will learn how to effectively manage their boss and co-workers, deal with multiple priorities, manage their time and keep stress at a minimum.

Managing Change During Uncertain Times

This session will give an overview of how to successfully accept change in the workplace and discusses the behavior employees use to respond to change. The subject of preventing harassment will also be reviewed.

Managing Conflict

An effective leader who has the ability to manage conflict effectively, has the opportunity to minimize negative results. This seminar will help participants identify the cause of conflict and show how to work with involved employees to bring about a resolution. This program is a part of the HR Level 2 Certificate series. Bring in a personal or professional conflict to share!

Managing Emotional Communication in the Workplace

With greater stress levels in the workforce, managing communications and the emotions used while communicating becomes critical. This program will examine how emotions can hinder effective communication and how to identify and manage emotions to ensure communication is effective. This is part of the Business Communication Certificate series.

Managing Successful Projects

Improve your planning and control of tasks and schedules. Meet timelines, use available resources and satisfy quality requirements. Set practical goals that you can achieve even when the unexpected arises. Create a realistic plan or schedule, manage budget and time constraints and satisfy management goals for the project and build confidence.

Mastering Time Management

We will cover how different people’s behavioral styles and personalities affect their approach to time management. We will cover time management tools for real people. This profile customizes the course to the attendees needs and increases the effectiveness of the training.

MIOSHA Recordkeeping and Cost of Injuries

This seminar is designed to help employers ensure that their organization complies with MIOSHA Recordkeeping requirements as contained in MIOSHA Administrative Rules Part 11 “Recording and Reporting of Occupational Injuries & Illnesses.” In addition to learning and understanding the “recordability” of work-related injuries and illnesses, attendees will actively participate in a group exercise to complete the OSHA 300 log, 301 & 300A forms. Using this data, participants calculate injury and illness rates and learn how to compare these rates to other companies within their Standard Industrial Classification (SIC) or the new North American Industrial Classification System (NAICS).

Overview of Leadership Skills for Supervisors & Managers

This one-day, comprehensive seminar has been designed to provide essential skills critical to every new manager or supervisor.

Part 21 - Powered Industrial Trucks

This MIOSHA Part 21: Powered Industrial Truck Course involves a full day of safety training designed to address specific occupational safety and health hazards associated with operating powered industrial trucks.

Peer to Boss: You’re a New Manager – Now What?

This 1-day course is designed for the newly promoted supervisor or manager who wants to enhance his/her supervision skills. This course presents the skills required to supervise others. New managers will gain valuable techniques for getting things done through people, managing conflict, delegating, coaching, goal setting, discipline, and managing performance.

Performance Management: Putting the Pieces Together

This seminar is designed to put the pieces of employee development together. Participants will discuss the elements of performance and how to create a systematic approach to managing performance. This is part of the HR Level 3 Certificate Series.

Powerful Platform Presentation Skills

When speaking before a group, do you have “executive presence”? Are you able to persuade people to take action, change their attitudes, and buy a product? If you want to polish your presentation skills, this seminar will help you fine-tune your speaking skills. Participants will learn how to organize their thoughts in a concise manner, use effective platform skills to deliver an impactful presentation and control nerves. This program is part of the Business Communication Certificate series.

Pre-Employment Assessment Tools

Although the employment interview is a key component of the selection process, the decision as to whether or not to hire should be made only after utilizing other methods for predicting job success. This two-hour program will focus on the various pre-employment tools available to hiring managers.

Professional Image

This session will explore the various aspects of creating and maintaining a professional image. Topics include: how to enhance your appearance, how to create a pleasing voice quality, proper posture, professional behaviors and attitudes. Also covered will be color and clothing analysis and corporate casual image. This program is a part of the Customer Service Certificate series.

Progressive Discipline & Termination

This program stresses the importance of early intervention when performance or behavior issues arise. We will discuss the need for applying a fair and consistent disciplinary system designed to “turn around” poor performance. Should the progressive disciplinary steps fail to correct the unsatisfactory behavior, information will be given on how to terminate employees with a minimum of legal risk. This program is a part of the HR Level 2 Certificate series.

Protecting Your Organization Against Workplace Violence

This seminar focuses on the potential for workplace violence in organizations and how it can be diminished through careful planning and training.

Protecting Your Organization During Staff Reductions

There is no one specific way to avoid employment litigation in a staff reduction. However taking the time to follow certain steps will minimize the risk of litigation, create better employee relations and boost your organizational image.

Providing Empathetic & Effective Patient Service

This course explains the importance of and techniques for dealing with patient emotions before handling the business side of the interaction. It is designed to assist medical professionals in providing outstanding and consistent service to their patients.

Respecting Differences: Preventing Harassment, Discrimination & Workplace Violence

This program combines our popular Respecting Differences course with those elements of harassment and discrimination and other behaviors that can lead to workplace violence. We will look at how lack of respect can potentially lead to violence in the workplace and what human resource professionals can do to protect themselves and their organizations. This session will also cover areas of risk and preventative measures. This is a part of the HR Level 2 Certificate Series.

Root Cause Analysis

Designed to prepare attendees and companies to develop excellent problem solving root cause analysis, techniques, and habits. This course is excellent for anyone needing to complete internal or customer corrective actions and as a basis for determining the root cause of a problem and issue and creating permanent corrective action.

Selling in a Tough Economy

When times are tough, people assume the worst – no one is buying. That’s mistake number one. In this seminar you will learn the other mistakes made by salespeople and how you can set your product and service apart from your competition.

SHRM Learning System Prep Course

The ultimate mark of a serious HR professional is certification as a Professional in Human Resources (PHR) or a Senior Professional in Human Resources (SPHR) through the Human resource Certification Institute (HRCI), an affiliate of the Society for Human Resource Management (SHRM). In support of HR professionals in our area, The Employers’ Association is partnering with Davenport University to offer the SHRM Learning System, PHR/SPHR Prep Course. This course is designed by SHRM to help prepare a candidate to successfully take the PHR/SPHR certification exam.

Social Media Skills for Business

What businesses can do to harness social media tools for increased visibility, better customer service, and long-term success.

Strategic Planning: A Systematic Approach to Your Company's Future

This interactive seminar provides participants with an understanding of an effective strategic planning process and how to work through the issues that support and work against the process.

Summer Lunch Buzz: Organizational Development & Training

Come spend ninety minutes, have lunch and chat about organizational development topics that are of interest to you and your organizations. The format is lunch and then an informal discussion led by Ellen Levey, TEA’s Director of Organizational Development, on issues that affect all of our organizations. We’ll use the forum to share what we are doing in our own companies as well as relevant information from training and development.

Summer Lunch Buzz: Organizational Development & Training (Catch the Buzz Package)

Come spend ninety minutes, have lunch and chat about organizational development topics that are of interest to you and your organizations. The format is lunch and then an informal discussion led by Ellen Levey, TEA’s Director of Organizational Development, on issues that affect all of our organizations. We’ll use the forum to share what we are doing in our own companies as well as relevant information from training and development .

Techniques for Dealing with Difficult Behavior

This seminar will present the many types of behaviors and traits as well as common personality disorders. Participants will learn how to identify typical and atypical behaviors and how to effectively work with or correct them.

Telephone Etiquette

This 3-1/2 hour course will teach techniques and skills for dealing effectively with customers over the phone. This seminar is packed with practical and easy-to-learn tips that will keep your customers happy and loyal.

The Art of Effective Delegation

Delegation is one of the most important management skills. Good delegation can save time and develop your people. This 2-hour program will teach the steps necessary in effectively delegating tasks.

Turning a Negative Encounter Into a Positive Encounter

During this session, participants will identify their primary behavior style and motivation, learn how to identify styles and motivators in others, and develop techniques for dealing effectively with “difficult” people. You will learn how to confront people constructively, resolve conflict and manage interpersonal differences in others. This program is part of the Customer Service Certificate series.

Turning Confrontation into Conversation

Along with the issues and challenges that frequently trouble organizations, departments and teams, are individuals who are unwilling or unable to deal with bad behaviors, missed deadlines or shirked responsibilities. Often when they do decide to face the issue, they further complicate the problem by creating another set of issues. Learn how to handle complex, controversial or sensitive issues. This program is part of the Business Communication Certificate series.

Wage and Salary Administration

This workshop reveals the “mysteries” of basic wage/salary administration. The program covers the establishment of a pay administration system, the level of employee interaction necessary to make it work, and the management commitment needed to successfully implement such a program.

Webinar: Employment-at-Will and Wrongful Discharge

Employers often want to rely on the concept of employment at will to justify their employment actions. But what does employment-at-will really mean? When does an employee discharge become wrongful? This webinar will examine the scope of employment-at-will and its exceptions, which constitutes the law of wrongful discharge.

Webinar: HR Series: PTO - Is it the Way to Go?

A PTO bank offers an alternative way to provide employees vacation, sick and personal time in one category of available time off. PTO banks can streamline benefits administration and cut the costs of absenteeism. This session will discuss many issues to consider when exploring a PTO bank as an option.

Webinar: HR Series: Layoffs - Be Prepared And Do It Right

Whether you call it a reduction in force, resturcturing, layoff or something else, once the decision to cut jobs has been made, the difficult process of terminating employees begins. Careful planning and implementation can ease the way to preserving the dignity and well-being of all involved, and at the same time, reduce employee relations problems and the potential for costly litigation and liability.

Webinar: Negotiating The Exit: Guidelines For Difficult Terminations

This unique program offers practical advice and information on employment terminations.

When MIOSHA Enforcement Visits

Attendees from both the construction and general industry sector will gain an insight of the process and procedures a MIOSHA compliance officer follows while conducting a workplace inspection and how to respond to MIOSHA citations. This program will assist students in preparing for an inspection and students will work through a sample citation. Students will be provided with hands-on exercises to reinforce the principles that are discussed in the course.

Who Needs What? Training Needs Analysis and Training Plans

Needs assessment is an important step in the performance improvement arena. It precedes the design and development of any training development initiative. This seminar will cover how to design and use an assessment tool that is a good fit for your organization. We will then look at how to develop the best training plan. Participants will be provided sample materials. This program is a part of the HR Level 3 certificate program.

Workplace Bullying Workshop

This seminar explores the behaviors of bullying and the impacts of this negative behavior on the bully’s victims and others. This 2-hour course defines bullying and presents strategies for dealing effectively with bullying behavior.

Wow Them - Engaging Train the Trainer Techniques

This practical 1-day workshop is geared toward new training professionals and employees with little or no training experience who are asked to train staff. It provides you with a strong "how-to" overview of the entire training function from understanding your audience, creating an interactive agenda, engaging your audience, and ensuring the content is received. You will leave the workshop confident and fully prepared to tackle any training assignment!