2015 Leadership/HR Conf. & Annual Meeting Luncheon: Building, Maintaining and Measuring Team Performance
TEA’s Leadership & Human Resources Conference will focus on building effective workplace teams – from “why have teams” through “how to leverage the contribution of all within a team environment” using effective communication techniques that minimize litigious risk. The Conference will provide practical tools needed to build and manage teams AND to establish objectives then measure (and reward) performance. Our Annual Meeting will conclude with an example of what an effective team can produce when Mr. George Aquino talks about the J.W. Marriott’s rise to the top of worldwide customer satisfaction.
WHY BUILD TEAMS? Greg Heeres – noted author and speaker with Behrends, Hendrick and Stuit
a. Magnifying the power of one
b. Leveraging individual strengths within diverse groups
c. Promoting organizational excellence and strategic inclusion
d. Talent management considerations – A question of WANT or NEED?
HOW TEAMS ARE BUILT, MANAGED AND MAINTAINED, Ron Potter, International Speaker and Author with Team Leadership Culture LLC
a. Components of an effective team
b. Expectations of a team
c. Measuring results of a functional team
d. Managing Teams: lead, follow or get out of the way
e. Troubleshooting teams
WHAT CAN YOU SAY (and how can you say it) TO TEAMS?, Jeff Frasier, Attorney with Miller Johnson
a. Effective (and legal) Communications (social media considerations; discrimination concerns; harassment issues and equality or equity?)
b. Owning a team’s failures/sharing a team’s success
c. Overcoming perceptions
d. How (and when) to reign in a team
Networking Break: Visit with your peers and catch-up with your e-mails.
Lunch and Annual Business Meeting. A review of The Association's past year, our financial health and the practical HR Solutions we have provided to promote operational excellence and sustainability. Larry Phillips with McKeown, Kraai & Phillips will report on 2014 Financials, Directors will be elected and current Chair Jim Green will share his thoughts on The Association.
Luncheon Address: EXPECTATIONS AND RESULTS OF EFFECTIVE AND ENGAGED TEAMS, Presented by: George Aquino, Vice-President and Managing Director for AHC+ Hospitality (Amway Grand Hotel, JW Marriott and Courtyard Marriott in Grand Rapids, MI and Peter’s Island Resort Hotel in Florida)
Workplace teams can produce results far greater than the accomplishments of individuals working on their own IF:
a. High expectations are established
b. Open and honest communications are utilized
c. Team members are adequately trained and equipped to contribute towards organizational success
d. Performance metrics are developed that track and monitor progress
e. Teams (and their individual members) are rewarded for success
f. Distracting or disturbing results, actions or attitudes are addressed
g. Results are celebrated as the new expectation from which to build
George set his sights higher than most would have imagined and accomplished more than may have been thought possible while setting the standard for customer care at the J.W. Marriott here in Grand Rapids, Michigan. Come hear how great expectations can become reality when teams are empowered to act in order to accomplish the goals set before them
This event is sponsored by: MiBiz
This event has been submitted for HRCI Recertification Credit Hours.
Greg Heeres, Ron Potter, Jeff Fraser and George Aquino
NOTE: By registering below, you are registering for the Leadership/HR Conference & Annual Meeting Luncheon. To register for ONLY the Annual Meeting Luncheon, please click here.
Date, Time, Location (TEA office unless otherwise noted)
Member Price: $225.00 Non-Member Price: $305.00
. Non-members registering will receive non-member pricing. Want to learn more about TEA membership? Contact