Customer Service Certificate

  

Description

This certificate series has been developed to provide an in-depth education on all aspects of how to serve the customer. Those who attend all five seminars within 12 months will receive a certificate of completion and will be prepared to take on the complex task of working effectively with customers.

This program has been approved for 6.50 HRCI General Recertification Credit Hours

SEMINARS INCLUDED:

CREATING FANATIC FANS FOREVER

This program provides specific methods for consistently creating an excellent customer experience. Participants will learn approaches and techniques for dealing with any customer with the ultimate goal of creating fanatic fans forever including: what customers really want, words that empower or deflate and how to take service to the next level of excellence.

CAN WE TALK? WINNING TELEPHONE SALES

This seminar provides current and/or prospective inside telesales professionals with the skills and techniques designed to increase their effectiveness with customers and build business. This is an interactive session that allows participants to practice the techniques being taught and fine tune their sales approach.

PROFESSIONAL IMAGE

This session will explore the various aspects of creating and maintaining a professional image. Topics include how to enhance your appearance, how to create a pleasing voice quality, proper posture, professional behaviors and attitudes. Also covered will be color and clothing analysis and corporate casual image.

CUSTOMER PROBLEM SOLVING

How problems are resolved is a critical component of good customer service. This program focuses on resolving customer problems in a professional manner. Participants will be involved in activities used to illustrate the concepts presented.

TURNING A NEGATIVE ENCOUNTER INTO A POSITIVE ENCOUNTER

Working effectively with people requires knowledge of motivation and behavior. There are several types of behavior and each style has unique motivation drivers. During this session, participants will identify their primary behavior style and motivation, learn how to identify styles and motivators in others, and develop techniques for dealing effectively with “difficult” people. You will learn how to confront people constructively, resolve conflict and manage interpersonal differences in others.

CONTINUED TRAINING: Individuals wishing to increase their knowledge of Customer Service and interpersonal relationships should consider enrolling in the Leadership Certificate Series, Business Communication Certificate or the Assertive Communication seminar.

Designed For

These seminars have been designed exclusively for employees who work with customers on a regular basis.

Presenter(s)

Lynne Goede, PHR

Date, Time, Location (TEA Office unless otherwise noted)

Cost

Member Price: $425.00    Non-Member Price: $610.00

• Not finding the program you need? Contact us for suggestions or get an estimate for an on-site training.
• Best Deal / Save Money. By enrolling in this certificate series, you are saving approximately 10% off each seminar. Payment must be received prior to the first seminar.