Core Leadership Skills Certificate

Description

This newly formatted five-part leadership skills certificate focuses on foundational leadership principles and skills needed by every leader or potential leader. This 40-hour program replaces the six-part previous 72-hour Leadership Certificate. Participants will learn leadership skills that can be applied immediately. Through a combination of hands-on coursework and a learning log, everyone will leave the sessions eager to practice new skills and strive for greater success.

Topics

Leadership 1 - Human Relations

• Four behavioral styles and their relationship to each other

• How to recognize or “read” the behavioral styles of others

• Sources of conflict

• How to increase personal effectiveness in interpersonal relationships

Leadership 2 - Engaging Employees

• Management styles and leadership qualities

• Principles of motivation

• The art of discipline

• Behavioral feedback

• Effective time management

Leadership 3 - Effective Communication

• Listening effectiveness

• Active and passive listening

• Perception's role in communication

• Intent vs. impact

• How to coach for improved performance

• How to write an effective business letter/memo/email

Leadership 4 - Managing Performance

• Ethical conduct in today’s business environment

• Management audit

• Creating an action plan for change

• Harassment and drug & alcohol issues

• Conflict management techniques

• Case studies

Leadership 5 - Disciplined Problem Solving

• Problem solving Model

• Root cause problem solving

• The steps of problem solving

• Introduction to basic problem solving tools: Brainstorming, 5 W’s and an H, 5-Why’s, and Cause and Effect Analysis

• Pareto analysis

Designed For

Prospective, new or experienced supervisors and managers who are seeking growth in state-of-the-art management concepts.

Presenter(s)

Various TEA staff members

Date, Time, Location (TEA Office unless otherwise noted)

Cost

Member Price: $825.00    Non-Member Price: $1,000.00

• Not finding the program you need? Contact us for suggestions or get an estimate for an on-site training.