Business Communication Certificate

  

Description

This communications series will provide the participant a multi-level approach to the issues that employees face in the workplace. One of the greatest impediments to organizational and employee growth is the lack of professional communication skills. This series will provide practical tools for strengthening communication skills while lessening the potential for miscommunication, confrontation and workplace stress that could lead to poor performance and other interpersonal workplace issues. Those participants who attend all the required seminars within twelve months will receive a certificate of completion and will be better prepared to shape communication for themselves and their organizations.

SEMINARS INCLUDED:

MANAGING EMOTIONAL COMMUNICATION IN THE WORKPLACE

With greater stress levels in the workforce, managing communications and the emotions used while communicating becomes critical. This program will examine how emotions can hinder effective communication and how to identify and manage emotions to ensure communication is effective.

BUSINESS WRITING & EMAIL ETIQUETTE

You have to send a report to your boss explaining why you need to increase your budget. You have to send a report to the insurance company regarding a worker’s comp claim. You have to document your employee reviews. You need to respond to emails. Writing is part of your life – are you certain you’re using your words to the fullest? Take this course to learn how to make sure your words work for you!

ASSERTIVE COMMUNICATION - SAYING IT WITH TACT

In this seminar, we will discuss assertive communication - what it is, what it’s not, why it’s important, and techniques for communicating assertively. Expect to improve your relationships and expand your ability to influence and gain commitment from co-workers and superiors.

POWERFUL PLATFORM PRESENTATION SKILLS

When speaking before a group, do you have “executive presence”? Are you able to persuade people to take action, change their attitudes, and buy a product? If you want to polish your presentation skills, this seminar will help you fine-tune your speaking skills. Participants will learn how to organize their thoughts in a concise manner, use effective platform skills to deliver an impactful presentation, and control nerves.

TURNING CONFRONTATION INTO CONVERSATION

Along with the issues and challenges that frequently trouble organizations, departments and teams, are individuals who are unwilling or unable to deal with bad behaviors, missed deadlines or shirked responsibilities. Often when they do decide to face the issue, they further complicate the problem by creating another set of issues. Learn how to handle complex, controversial or sensitive issues.

Designed For

All professionals, supervisors and managers who would like to strengthen their ability to become better communicators.

Presenter(s)

Lynne Goede, PHR, Susan Clark-Denny and Ellen Levey

Date, Time, Location (TEA Office unless otherwise noted)

Cost

Member Price: $425.00    Non-Member Price: $610.00

• Not finding the program you need? Contact us for suggestions or get an estimate for an on-site training.
• Best Deal / Save Money. By enrolling in this certificate series, you are saving approximately 10% off each seminar. Payment must be received prior to the first seminar.