This program covers the critical steps necessary to recruit and hire people with the best opportunity for success in the job. The entire selection process is examined, including position definition, determining candidate qualifications, creating an "applicant flow", screening and interviewing, pre-employment testing, background investigation, and making the job offer.

Topics:

• Determining job requirements
• Determining candidate qualifications
• Developing a structured interview format
• Sample interview questions
  

A well-designed, well-implemented orientation program gives a new employee confidence that his/her choice of job was the right one. It can be the first critical step to building loyalty to the company. Assess your current orientation program or the possible need to develop one for your organization by attending this.

Topics:

• Explore the benefits of offering employee orientation
• Learn the program criteria along with ideas on how to make your new hire welcome
• Explore orientation as an ongoing process
  

One of the best ways to protect yourself and your company from legal action is to appropriately document incidents and behaviors in the workplace that describe what actually occurred. This seminar is designed to help supervisors and managers adequately and accurately document good and bad performance and incidents in the organization.

Topics:

• Why document?
• What to include in documentation
• How supervisors get themselves into documentation “trouble”
• Case studies of effective and ineffective documentation
• Documentation practice writing
  

This workshop will review all the various state and federal laws that apply to the workplace as well as the ramifications of laws on employers.

Topics:

• Employment and Labor Law Quiz
• Compliance with State and Federal Workplace Laws
• Fair Labor Standards Act
• American with Disabilities Act (ADA) Quiz
  

This program is designed to review the acts, rules, regulations and requirements for compliance. These topics will be covered in a straightforward, plain English manner to help demystify the language and conditions of these topics.

Topics:

• Who is covered by the Act?
• What situations are covered by the Act?
• What notices and forms are required?
• How do you handle pay and benefits?
  

HIPAA

• Review of privacy rules
• Who needs to comply with these regulations?
  

COBRA

• Sample notifications
• Logbooks
  
• Tracking sheets
  
• Easy reference time-lines

This workshop focuses on generating and maintaining appropriate records to effectively manage an HR department.

Topics:

• What and how long must records be kept?
• What records might government officials review?
• What records should be “purged” to keep your files current?
  

This program covers the critical steps necessary to recruit and hire people with the best prospects for job success. The entire selection process is examined, with particular emphasis on the job interview, including a video on behavioral based interviewing. Also covered are: lawful vs. unlawful interview questions, the importance of pre-employment testing, and conducting background investigations.

Topics:

• Identifying needed job skills
• Developing fair and effective questions
• Conducting the interview
• Evaluation and selection of candidates
  

To deal effectively with others requires understanding oneself. Using a popular and proven behavioral model, participants will analyze their own personal style of interacting with others. They then learn to recognize and interact effectively with all types of people. Participants will take an on-line behavior profile prior to this program. This program satisfies the Leadership I course requirement in the Leadership Certificate Series.

Topics:

• DiSC Behavioral Profile
• How to recognize the various behavior types
• Sources of personal motivation, stress and fear
• The right techniques for motivating different behavior types
  

This program stresses the importance of early intervention when performance or behavior issues arise. We will discuss the need for applying a fair and consistent disciplinary system designed to “turn around” poor performance. Should the progressive disciplinary steps fail to correct the unsatisfactory behavior, information will be given on how to terminate employees with a minimum of legal risk.

Topics:

• Pre-disciplinary counseling
• Policy statement
• 7 steps to determining just cause
• Disciplinary and discharge actions
• Exercises and case studies
  

A manager or supervisor with the ability to manage conflict effectively has the opportunity to minimize negative results. This seminar will help participants identify the cause of conflict and show how to work with involved employees to bring about a resolution.

Topics:

• Recognizing and managing conflict with another person
• Recognizing and managing conflict between two or more co-workers
• Learn to control and keep composure in highly charged situations
• Transform negative energy into a positive force
  

This program combines our popular Respecting Differences course with those elements of harassment and discrimination and other behaviors that can lead to workplace violence. We will look at how lack of respect can potentially lead to violence in the workplace and what human resource professionals can do to protect themselves and their organizations. This session will also cover areas of risk and preventative measures.

Topics:

• Creating respect
• Compliance issues
• How to protect yourself & your company
• Protected classes
  

This session further examines employment law learned in the HR Certificate 1 series, through case law and case studies such as Title VII, ADA and FLSA. Attendees will be able to practice and apply the knowledge gained to interpret and successfully handle a variety of employment law situations.

Topics:

• A variety of current cases will be studied and interpreted
  

This workshop highlights the elements necessary to create a strong organizational communication plan. Participants will define what it takes to develop strong communication links between management, HR and employees as well as to external stakeholders.

Topics:

• When, what & how to communicate
• Intent vs. Impact
• Effective messages & communication plans
  

Needs assessment is an important step in the performance improvement arena. It precedes the design and development of any training development initiative. This seminar will cover how to design and use an assessment tool that is a good fit for your organization. We will then look at how to develop the best training plan. Participants will be provided sample materials.

Topics:

• Types of needs assessments
• Formulating interview questions
• Developing surveys & dealing with results
• Developing sound training plans
• Creating measures
  

This workshop reveals the “mysteries” of basic wage/salary administration. The program covers the establishment of a pay administration system, the level of employee interaction necessary to make it work, and the management commitment needed to successfully implement such a program.

Topics:

• Write and analyze job descriptions
• Work with job rating systems
• Design performance measurement tools
  

This seminar is designed to put the pieces of employee development together. Participants will discuss the elements of performance and how to create a systematic approach to managing performance including: competency development, talent planning, performance evaluations and development planning.

Topics:

• What is performance management?
• Best practices
• Linking job descriptions to performance
• Creating competencies
• Assessing talent
• Development planning & effective career paths
  

In order to establish the human resource function as a value-added department, you need to demonstrate and communicate how the human resource function supports the core mission and goals of the organization. This seminar will show you how to organize and present what the human resources function and what it can do for the organization as a whole.

Topics:

• How to negotiate for key HR initiatives
• How to be assertive in the face of opposition
• Linking core business outcomes to people strategies
• The importance of networking
• The language of business
• Benchmarks - using statistics to build a case for change
• Transaction versus transformative leadership in HR
  

Use strategy strategy and measures to help your organization position itself for the future. Learn how HR can help lead strategy development. Help your company recognize the strategic importance of bringing HR into high level business decisions. We will explore the metrics that all HR professionals can use to help create the business case for HR’s more strategic involvement.

Topics:

• Building strategic direction
• Creating a common vision
• Leading the change
• Choosing appropriate success indicators
  

This session explores a company’s mission and vision and takes a look at strategic plans. We will investigate an organization’s values and look at how they are developed and how they motivate employees.

The Leader as Change Agent covers change as a constant and the differences between universal vs. industry changes. We will discuss how people respond to change as well as the phases of change. Leading change in an organization will also be covered.

This session will take participants through the Situational Leader® assessment and look at the roles of both follower and leader. Participants will learn what motivates the follower and the behaviors that make a good leader.

You have to send a report to your boss explaining why you need to increase your budget. You have to send a report to the insurance company regarding a worker’s comp claim. You have to document your employee reviews. You need to respond to emails. Writing is part of your life – are you certain you’re using your words to the fullest? Take this course to learn how to make sure your words work for you!

Email is a prime communication tool in business today, and key decisions are made on the basis of the messages you send and receive. This two hour course will help you develop your emails so that you are sending the message that you want to send – because your emails can literally make or break your career.

Along with the issues and challenges that frequently trouble organizations, departments and teams, are individuals who are unwilling or unable to deal with bad behaviors, missed deadlines or shirked responsibilities. Often when they do decide to face the issue, they further complicate the problem by creating another set of issues. Learn how to handle complex, controversial or sensitive issues.

When speaking before a group, do you have “executive presence”? Are you able to persuade people to take action, change their attitudes, and buy a product? If you want to polish your presentation skills, this seminar will help you fine-tune your speaking skills. Participants will learn how to organize their thoughts in a concise manner, use effective platform skills to deliver an impactful presentation, and control nerves.

This program explores the dynamics of effective communication within an organization. Participants will learn how to formulate and deliver messages that connect with the receiver.

In this seminar, we will discuss assertive communication - what it is, what it’s not, why it’s important, and techniques for communicating assertively. Expect to improve your relationships and expand your ability to influence and gain commitment from co-workers and superiors.

This program provides specific methods for consistently creating an excellent customer experience. Participants will learn approaches and techniques for dealing with any customer with the ultimate goal of creating fanatic fans forever including: what customers really want, words that empower or deflate and how to take service to the next level of excellence.

Topics:

• Develop a check list of effective customer approaches
• How to deliver bad news
• How to handle angry customers
• How to create fanatic fans forever
  

This seminar provides current and/or prospective inside telesales professionals with the skills and techniques designed to increase their effectiveness with customers and build business. This is an interactive session that allows participants to practice the techniques being taught and fine tune their sales approach.

Topics:

• The sales process
• Customer personality styles and how to deal with each one
• Matching capabilities with customer expectations
• How to secure commitment
  

This session will explore the various aspects of creating and maintaining a professional image. Topics include how to enhance your appearance, how to create a pleasing voice quality, proper posture, professional behaviors and attitudes. Also covered will be color and clothing analysis and corporate casual image.

Topics:

• Analyze your clothing choices
• Determine the best color ranges for you
• Learn techniques for improving voice quality
• Learn the latest trends in corporate casual image
  

How problems are resolved is a critical component of good customer service. This program focuses on resolving customer problems in a professional manner. Participants will be involved in activities used to illustrate the concepts presented.

Topics:

• Ways to deal with angry customers
• Using a problem solving approach that works
• Using the CALM approach with upset customers
  

During this session, participants will identify their primary behavior style and motivation, learn how to identify styles and motivators in others, and develop techniques for dealing effectively with “difficult” people. You will learn how to confront people constructively, resolve conflict and manage interpersonal differences in others.

Topics:

• Learn your personal behavioral style
• Learn techniques for identifying others’ style
• Learn strategies for dealing effectively with different types of behavior