Consulting Services
TEA offers expertise in performance management systems design; compensation system review, development, and implementation; succession planning and organizational development; strategic planning; employee coaching; opinion surveys; HR audits; and loss control consultation.
Wage/Salary Adminstration
Performance Management Programs
Strategic Planning
Competency Development/Development Planning
Employee Opinion Surveys
HR Audits
Handbook Development and Review
Coaching
Customer Satisfaction Survey
Wage/Salary Administration
Experienced Association professionals will work with your employee and management groups to develop job descriptions, analyze jobs by their essential functions, compare jobs both internally and externally to determine relative worth, then develop a competitive pay/benefits package which can be administered internally by your own personnel.
We have developed more than 200 compensation administration systems for members during the past ten years within manufacturing, non-profit, educational and professional/service sectors. Contact Dave Smith at 616.698.1167 for additional information on Wage/Salary Administration.
Performance Management Programs
An organization’s success can be measured by how well its employees are motivated. Great employers encourage their employees to establish performance goals, and then provide objective feedback as to their progress at accomplishing the goals. The Association has years of experience helping members develop systems that help to develop performance goals, communicate management expectations, then monitor and feedback objective measurements of goal accomplishments. Contact Rob Strate at 616.698.1167 for additional information on Performance Management Programs.
Strategic Planning
Organizations are constantly moving with the daily rush of production, customer service, logistics and financial concerns. Frequently little time is set aside for investigating the future issues that need to be addressed to further growth and step out ahead of the competition. The most successful organizations review their planning process every three to five years to determine the core initiatives that need to be tackled in a systematic way. TEA offers facilitation of a structured planning process that will look at your vision for the future and assist you in putting a plan into place to effectively strengthen your future position. For more information or to get started on your planning process, please contact Ellen Levey at 616.698.1167.
Competency Development/Development Planning
Build a systematic approach to employee development through the creation of competency-based jobs that reflect the actual skills that your current or future employees need on the job. We can assist you with developing competencies for each job or job families that you have. From this we can then help you to link your jobs to performance appraisals and job expectations and create development plans geared to the specific skills that your employees need on the job. For more information contact Ellen Levey at 616.698.1167.
Employee Opinion Surveys
The Association has developed and will administer a nationally validated survey to a member firm’s employees. We tabulate and analyze the survey responses, compare the results to both local and national norms, and provide post-survey consultation with management in order to help focus efforts as change is realized. For information on Employee Opinion Surveys contact Rob Strate at 616.698.1167.
HR Audits
The Association is uniquely positioned to provide a good practical perspective to employee communication and organizational compliance issues. We will examine published HR policies, review practices, examine files, check postings, and recommend changes that should be made in order to bring the HR function into full legal compliance. Contact Maggie McPhee at 616.698.1167 for additional information on HR Audits.
Handbook Development and Review
The Association is frequently asked for assistance in the review or development of clear, concise employee handbooks and policy/procedure manuals. Association staff can write, review or publish a customized handbook for you. Members can also use our library files and "how to" guides to develop their own! When used in concert with our Michigan Employment Law Guide, employers can rest assured that their intended employee relations philosophy is well communicated. For information on Handbook Development and Review, contact Maggie McPhee at 616.698.1167.
Coaching
Many problems at work affect an individual's productivity. Interpersonal problems are often the most troubling because they seem insurmountable. Behavioral coaching is a process between a coach and an employee that collaboratively works to improve job performance by addressing the interpersonal issue(s) and providing specific techniques for dealing with the issues. Issues commonly seen include anger management, communication, inappropriate behavior, "bad attitude". For more information, contact Lynne Goede at 616.698.1167.
Customer Satisfaction Survey
Companies often seek to discover what their customers think of the service they receive. A customer satisfaction survey, conducted by a third party, provides a wealth of information that can be used to improve the service provided to your customers. Find out what your strengths are and where you can improve to create an outstanding customer service experience consistently. For more information, contact Lynne Goede at 616.698.1167.