Consulting Services
TEA offers expertise in performance management systems design; compensation system review, development, and implementation; succession planning and organizational development; strategic planning; employee coaching; opinion surveys; HR audits; and loss control consultation.
Wage/Salary Adminstration
Performance Management Programs
Employee Opinion Surveys
HR Audits
Handbook Development and Review
Coaching
Customer Satisfaction Survey
Wage/Salary Administration
Experienced Association professionals will work with your employee and management groups to develop job descriptions, analyze jobs by their essential functions, compare jobs both internally and externally to determine relative worth, then develop a competitive pay/benefits package which can be administered internally by your own personnel.
We have developed more than 200 compensation administration systems for members during the past ten years within manufacturing, non-profit, educational and professional/service sectors. Contact Dave Smith at 616.698.1167 for additional information on Wage/Salary Administration.
Performance Management Programs
An organization’s success can be measured by how well its employees are motivated. Great employers encourage their employees to establish performance goals, and then provide objective feedback as to their progress at accomplishing the goals. The Association has years of experience helping members develop systems that help to develop performance goals, communicate management expectations, then monitor and feedback objective measurements of goal accomplishments. Contact Rob Strate at 616.698.1167 for additional information on Performance Management Programs.
Employee Opinion Surveys
The Association has developed and will administer a nationally validated survey to a member firm’s employees. We tabulate and analyze the survey responses, compare the results to both local and national norms, and provide post-survey consultation with management in order to help focus efforts as change is realized. For information on Employee Opinion Surveys contact Rob Strate at 616.698.1167.
HR Audits
The Association is uniquely positioned to provide a good practical perspective to employee communication and organizational compliance issues. We will examine published HR policies, review practices, examine files, check postings, and recommend changes that should be made in order to bring the HR function into full legal compliance. Contact Maggie McPhee at 616.698.1167 for additional information on HR Audits.
Handbook Development and Review
The Association is frequently asked for assistance in the review or development of clear, concise employee handbooks and policy/procedure manuals. Association staff can write, review or publish a customized handbook for you. Members can also use our library files and "how to" guides to develop their own! When used in concert with our Michigan Employment Law Guide, employers can rest assured that their intended employee relations philosophy is well communicated. For information on Handbook Development and Review, contact Maggie McPhee at 616.698.1167.
Coaching
Many problems at work affect an individual's productivity. Interpersonal problems are often the most troubling because they seem insurmountable. Behavioral coaching is a process between a coach and an employee that collaboratively works to improve job performance by addressing the interpersonal issue(s) and providing specific techniques for dealing with the issues. Issues commonly seen include anger management, communication, inappropriate behavior, "bad attitude". See what others are saying! For more information, click here or contact Lynne Goede at 616.698.1167.
Customer Satisfaction Survey
Companies often seek to discover what their customers think of the service they receive. A customer satisfaction survey, conducted by a third party, provides a wealth of information that can be used to improve the service provided to your customers. Find out what your strengths are and where you can improve to create an outstanding customer service experience consistently. For more information, contact Lynne Goede at 616.698.1167.